Great product with lots of options for managers and users!
January 12, 2024

Great product with lots of options for managers and users!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • KnowBe4
  • Popcorn Training
  • SecurityCoach

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 for phishing testing and training. It helps to educate the population and stop preventable attacks. There are a good number of modules and various entertaining options, and the anti-phishing tests are relevant to what we experience in "the wild." We deploy simulations and training across our campus and to specific groups to strengthen our security response.
  • Phishing simulations
  • Phishing reporting
  • Training
  • Phishing report data
  • Phishing report follow-up
  • Focused searches for specific training
  • Training has allowed us to prevent attacks
  • Phishing report button has allowed us to gather reporting data
  • Pre-designed training and sims are a time saver
KnowBe4 is similar in many ways to its competitors, but has an edge in terms of training content, usability, and integration. I would like to see more technical options with our level of subscription.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

It is nice to have options, but sometimes difficult to find the right ones. I would prefer more options than fewer, however!
User management is not difficult within the platform. It has integrated well with AD and imports/updates automatically, I believe. Manual updating is also not difficult. Overall, I have enjoyed the back-end management of the platform.
The most important metrics and reporting are users enrolled in training, users who have completed training, successful report phish button deployments, number of phishing reports (we have plentiful opportunities), and, of course, statistics around the anti-phishing simulations.
I like KnowBe4's training and simulation designs and options. I have experienced better technical controls with other platforms. The amount of training material is great, but can also be overbearing and difficult to find the most appropriate training for organizational fit.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
8
Multilingual Training Content
8
Training Gamification
6
Industry-Specific Security Training
7
Individualized Security Training Plans
8
Phishing Simulations
9
Security Reporting
6
Integration with Security Tech Stack
7
Role-based user permissions
8
Single sign-on capability
8