Item: Nextiva
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We have about 60 Polycom phones distributed in 5 satellite offices and managed by a vendor and myself. The phones have been relatively easy to setup, easy to distribute to other offices with no glitches. Easy to forward and retrieve messages.

Pros and Cons

Intuitive administration
Voicemail to text delivered to email
Softphone setup

Management of texting app
would rather see 4 digit exts instead of DD
auto-update directory when new phones are added

Return on Investment

Price was great for installation
Price is reasonable for maintenance
I feel our social workers are more up-to-date with Nextiva

Alternatives Considered

Mitel MiCollab

We never really had full functionality with our last phone system. Nextiva, we are able to use almost all the features.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Microsoft 365, NetSuite ERP, LogMeIn Pro by GoTo, Microsoft Teams, Ubiquiti Networks UniFi

Likelihood to Recommend

We have a program that needs all 4 of their phones to ring at once, but have call-out functionality separate. Does groups well.
A couple programs love the voicemail to text in email option.

Have not had luck with the texting app on smartphones ..... too many hoops to jump through since the law changed about business texting.

Nextiva makes us more productive

Software Version

Overall Satisfaction with Nextiva Business Phone Service