Item: Nextiva
Rating: 10
Author: Nick D'Alessandro

Use Cases and Deployment Scope

We are a small remote business and the Nextiva Business Phone Service system satisfies all of our needs. No hardware is required and a mobile phone or laptop is easily compatible. Setup is easy and our customers have never complained about a bad connection or dropped call.
Anytime we ever had a small issue or question, Nextiva Business Phone Service support has been very helpful. This is definitely a product I would recommend.

Pros and Cons

No hardware needed
Ease of use
Call clarity is very good
Customer service is very helpful

There is a learning curve to setting up the callflow for your business
Every now and then the system is down

Return on Investment

Hardware not being required was a big savings for our remote team
$39 per user so your costs only goes up when/if your business grows
Not needing an IT person to handle the phone system was a big savings.

Alternatives Considered

Our business has not used any other phone system other than Nextiva Business Phone Service

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Basecamp, Dropbox Business, Slack

Likelihood to Recommend

Nextiva Business Phone Service is a perfect product for a small business. It's reasonably priced and you don't pay more until your company grows. In addition, there is no hardware required. Part of our remote team uses their laptop to receive and make calls, other team members use their mobile phone. I can't think of a feature that our business would need that Nextiva Business Phone Service doesn't already provide.

Happy to Find Nextiva Business Phone Service

Software Version

Overall Satisfaction with Nextiva Business Phone Service