Satisfied Customer
April 25, 2024

Satisfied Customer

Rick Pineda, PhD | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

We are a small leadership development and coaching/mentoring institution, and the Nextiva Business Phone Service system satisfies all of our needs. We are satisfied with the NEXTIVA technical support center and its ability to provide prompt and quality solutions to our needs.
  • Excellent customer service
  • Outstanding technical support
  • Make our business easy to manage
  • Corrections to many software glitches were taken care
  • I can't think of anything else.
  • From the ROI standpoint we had the return we expected
  • Furthermore, we continue to gain revenue as we are open 24/7 for critical clients.
  • We are planning to continue our relationship with NEXTIVA.
  • Zoom
There is no comparisons with Zoom. Zoom always try to push other products and we are in not position to accept their proposals.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

When we started business in South America, and Barcelona, the NEXTIVA team was there for us. We had to carry-on a meeting at one point and the results were there without interruptions or glitches. The NEXTIVA team was there to guide us all the way prior and after our global meeting.

Nextiva Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated