What users are saying about
29 Ratings
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Score 7.5 out of 100
58 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Zoom Phone ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
  • Nextiva Business Phone Service and Zoom Phone are tied in 2 feature sets: Cloud PBX, Call Management

Cloud PBX

8.7

Nextiva Business Phone Service

87%
8.7

Zoom Phone

87%
Nextiva Business Phone Service ranks higher in 3/5 features

Hosted PBX

8.9
89%
5 Ratings
9.0
90%
5 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
9.3
93%
5 Ratings

User templates

8.2
82%
5 Ratings
7.9
79%
6 Ratings

Call reports

8.6
86%
5 Ratings
8.2
82%
9 Ratings

Directory of employee names

9.0
90%
6 Ratings
9.0
90%
8 Ratings

Call Management

8.9

Nextiva Business Phone Service

89%
8.9

Zoom Phone

89%
Nextiva Business Phone Service ranks higher in 3/5 features

Answering rules

9.0
90%
7 Ratings
8.8
88%
8 Ratings

Call recording

9.5
95%
6 Ratings
9.7
97%
9 Ratings

Call park

9.0
90%
5 Ratings
8.6
86%
6 Ratings

Call screening

9.0
90%
6 Ratings
8.9
89%
7 Ratings

Message alerts

8.1
81%
7 Ratings
8.6
86%
8 Ratings

VoIP system collaboration

7.7

Nextiva Business Phone Service

77%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 3/4 features

Video conferencing

7.0
70%
3 Ratings
9.7
97%
10 Ratings

Audio conferencing

8.1
81%
6 Ratings
9.9
99%
10 Ratings

Video screen sharing

7.1
71%
3 Ratings
9.8
98%
10 Ratings

Instant messaging

8.8
88%
3 Ratings
7.4
74%
7 Ratings

Mobile apps

5.4

Nextiva Business Phone Service

54%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

6.9
69%
6 Ratings
9.3
93%
9 Ratings

Mobile app for Android

3.9
39%
4 Ratings
9.1
91%
6 Ratings

Attribute Ratings

  • Nextiva Business Phone Service is rated higher in 1 area: Support Rating
  • Zoom Phone is rated higher in 1 area: Likelihood to Recommend
  • Nextiva Business Phone Service and Zoom Phone are tied in 1 area: Usability

Likelihood to Recommend

9.0

Nextiva Business Phone Service

90%
8 Ratings
9.3

Zoom Phone

93%
11 Ratings

Likelihood to Renew

6.0

Nextiva Business Phone Service

60%
1 Rating

Zoom Phone

N/A
0 Ratings

Usability

8.0

Nextiva Business Phone Service

80%
1 Rating
8.0

Zoom Phone

80%
1 Rating

Support Rating

8.7

Nextiva Business Phone Service

87%
6 Ratings
6.8

Zoom Phone

68%
4 Ratings

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Zoom Phone

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Anonymous | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Jonathan Tanis | TrustRadius Reviewer

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zoom Phone Editions & Modules

Additional Pricing Details

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Zoom Phone

Zoom Phone 6.8
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
JAMIE RISSKY | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

Nextiva Business Phone Service

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