What users are saying about
16 Ratings
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Score 8.5 out of 100
31 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Zoom Phone
7.8
Hosted PBX
Nextiva Business Phone Service
8.1
Zoom Phone
9.7
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Zoom Phone
8.6
User templates
Nextiva Business Phone Service
7.4
Zoom Phone
4.9
Call reports
Nextiva Business Phone Service
8.8
Zoom Phone
8.4
Directory of employee names
Nextiva Business Phone Service
7.7
Zoom Phone
7.3

Call Management

Nextiva Business Phone Service
8.2
Zoom Phone
8.9
Answering rules
Nextiva Business Phone Service
8.2
Zoom Phone
9.2
Call recording
Nextiva Business Phone Service
9.1
Zoom Phone
9.2
Call park
Nextiva Business Phone Service
7.9
Zoom Phone
8.8
Call screening
Nextiva Business Phone Service
8.2
Zoom Phone
7.9
Message alerts
Nextiva Business Phone Service
7.6
Zoom Phone
9.4

VoIP system collaboration

Nextiva Business Phone Service
7.5
Zoom Phone
9.1
Video conferencing
Nextiva Business Phone Service
7.1
Zoom Phone
9.4
Audio conferencing
Nextiva Business Phone Service
7.6
Zoom Phone
9.4
Video screen sharing
Nextiva Business Phone Service
7.6
Zoom Phone
8.9
Instant messaging
Nextiva Business Phone Service
7.6
Zoom Phone
8.6

Mobile apps

Nextiva Business Phone Service
7.4
Zoom Phone
9.1
Mobile app for iOS
Nextiva Business Phone Service
8.2
Zoom Phone
8.9
Mobile app for Android
Nextiva Business Phone Service
6.6
Zoom Phone
9.2

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Zoom Phone

  • Ease of Use
  • Ease of Management
  • Reliability (except for that first week of COVID panic!)
  • Phone routing features and flexibility
  • IT Integrations and Automations
Jonathan Tanis | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.1
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

Nextiva Business Phone Service

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Zoom Phone
9.1

Likelihood to Renew

Nextiva Business Phone Service
6.0
Zoom Phone

Usability

Nextiva Business Phone Service
8.0
Zoom Phone
8.0

Support Rating

Nextiva Business Phone Service
8.7
Zoom Phone
8.1

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