Nextiva Business Phone Service vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 8.8 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Zoom Phone
Score 9.2 out of 10
N/A
Built on Zoom's platform, Zoom's full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
Nextiva Business Phone ServiceZoom Phone
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
No answers on this topic
Offerings
Pricing Offerings
Nextiva Business Phone ServiceZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nextiva Business Phone ServiceZoom Phone
Considered Both Products
Nextiva Business Phone Service

No answer on this topic

Zoom Phone
Chose Zoom Phone
Zoom Phone has more features that allow our team to work cohesively. We can have all of our team logged in to all of the phone lines we manage, instead of one person on each line at a time. This way, one person is able take calls from whichever line as they come in rather than, …
Chose Zoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
Top Pros
Top Cons
Features
Nextiva Business Phone ServiceZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.3
101 Ratings
13% above category average
Zoom Phone
9.4
12 Ratings
14% above category average
Hosted PBX9.847 Ratings9.66 Ratings
Multi-level Interactive Voice Response (IVR)9.654 Ratings9.47 Ratings
User templates8.963 Ratings9.38 Ratings
Call reports8.888 Ratings8.811 Ratings
Directory of employee names9.386 Ratings9.810 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.1
113 Ratings
9% above category average
Zoom Phone
9.6
12 Ratings
14% above category average
Answering rules9.2105 Ratings9.910 Ratings
Call recording9.088 Ratings9.411 Ratings
Call park9.381 Ratings9.77 Ratings
Call screening8.983 Ratings8.99 Ratings
Message alerts9.0101 Ratings9.99 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
8.8
80 Ratings
9% above category average
Zoom Phone
9.8
12 Ratings
20% above category average
Video conferencing8.638 Ratings9.912 Ratings
Audio conferencing9.368 Ratings10.012 Ratings
Video screen sharing8.830 Ratings10.012 Ratings
Instant messaging8.553 Ratings9.49 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
8.5
99 Ratings
2% above category average
Zoom Phone
9.9
11 Ratings
18% above category average
Mobile app for iOS8.785 Ratings9.910 Ratings
Mobile app for Android8.374 Ratings9.98 Ratings
Best Alternatives
Nextiva Business Phone ServiceZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceZoom Phone
Likelihood to Recommend
9.0
(120 ratings)
9.8
(13 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
10.0
(2 ratings)
8.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
6.6
(4 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Business Phone ServiceZoom Phone
Likelihood to Recommend
Nextiva
I have struggled extensively to find a good voip service, between pricing and understanding it all, it has been a struggle. At least, that is until I came across Nextiva on multiple review sites like NerdWallet and Forbes. I'm glad I gave it a shot because EVERYTHING works flawlessly and the user portal and app have a fantastically user friendly interface. The pricing for what you get is very reasonable too! $35 a month for my needs and then some. I HIGHLY recommend Nextiva for all your communication needs for one's buisness.-Jeremy M. Owner of Blue Jay's Cauldron LLC
Read full review
Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
Nextiva
  • Up time, since we have started using this in 2022 we have not had one outage.
  • Call flow - super easy to manage, edit, change. Nice to call from anywhere like it's my office
  • The app, both PC and mobile, are fantastic! The staff are even better, very friendly and helpful!
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Nextiva
  • If you have multiple offices that all need to be billed separately, it would be nice to have a portal where you can see all the bills with one login.
  • It would be nice if the nextiva fax portal you could drag an attachment from an email to fax without saving it to your computer first.
Read full review
Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Read full review
Likelihood to Renew
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
Zoom
No answers on this topic
Usability
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review
Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Zoom
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Zoom
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review
Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Zoom
No answers on this topic
Implementation Rating
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
Read full review
Zoom
No answers on this topic
Alternatives Considered
Nextiva
Nextiva Business Phone Service does offer a lot of bells and whistles but also offers basic packages depending on needs. The level of features we needed along with the cost and reliability of the company is why we selected Nextiva Business Phone Service. The implementation and training plan was also a significant factor in choosing Nextiva Business Phone Service compared to others.
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review
Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Zoom
No answers on this topic
Return on Investment
Nextiva
  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Read full review
Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots

Zoom Phone Screenshots

Screenshot of