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Feeling truly grateful for your company!
February 19, 2024

Feeling truly grateful for your company!

Kimberly Akins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

I started using Nextiva Phone service about 4 years ago. I love the service and how easy it is to use. That is the biggest reason we switched our company to them. The ease and the customer service. Both excellent! I have never received a complaint by our clients and that is what I judge any service with. If my clients are happy, I am VERY happy!
  • They get back to you quickly if there is an issue with your service or if you have a question.
  • It is easy to do and takes very little time.
  • I was able to download the app on my mobile and laptop which makes it very easy to do from anywhere.
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
  • It makes it where I do not have to sit by my computer all day
  • It sends the calls to whoever I need it to and that makes my life easier.
They are the best or I would switch. We had other companies but this was by far the best for our needs. The cost is reasonable and we feel it serves us great.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

I have already recommended the service to many other companies, and they have switched. The company my daughter works for were looking for a great service, I gave them Nextiva, and they have been using for a couple of years now.

Nextiva Feature Ratings

9.8
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call park
10
10.0
Video conferencing
10
10.0
Mobile app for iOS
10

Using Nextiva Business Phone Service

3 - We are a home inspection company.
1 - I am pretty much the one who takes care of Nextiva.
  • Answering our phones
  • forwarding our phones
  • being able to put the app on my mobile
  • In the same way we are
  • having it take messages
Very happy with them.

Evaluating Nextiva Business Phone Service and Competitors

  • Ease of Use
I wanted a service that took very little time or effort.
I would not.

Nextiva Business Phone Service Implementation

They called and walked me through it, done!
  • Third-party professional services
The rep walked me through the process, took about 20 mins. to do.
Change management was minimal - Really was none.
  • Took a bit of explaining but then I got it.

Nextiva Business Phone Service Support

because I am happy with them.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I do not need help often.
Had an issue last week with forwarding and they took care of it right away. The phone "IS" our business bloodline, without it, we do not have a business.

Using Nextiva Business Phone Service

Because it's easy! Nothing else matters to me!
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
Lots to learn
  • Switching the phone to different users
  • forwarding the phone
  • You do need a person to walk you through it the first time.
Yes - Love it!