Exceptional Examples of NICE CXone (formerly NICE inContact) Support
No, I cannot because it is hard to reach the tech support team.
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October 29, 2020
Exceptional Examples of NICE CXone (formerly NICE inContact) Support
If there is ever an issue, it is resolved extremely quickly. My supervisors communicate with NICE inContact CXone support teams.
October 15, 2020
Exceptional Examples of NICE CXone (formerly NICE inContact) Support
There was a downtime happened at my organization and support team was there to help quickly and efficiently
Exceptional Examples of NICE CXone (formerly NICE inContact) Support
For example, when we have a down in all our company, all the users were unable to login due to an error message so we proceeded to get your assistance and the issue was resolved and escalated as soon as you received it. We were trusted that you could resolve it.
Exceptional Examples of NICE CXone (formerly NICE inContact) Support
Well for the most part, when you are experiencing issues with NICE inContact, the best thing to do is to log out, clear the browser, relaunch the system, and log back in. Then, it works with no problem. The only issue is only having 41 seconds between calls.
November 08, 2013
Exceptional Examples of NICE CXone (formerly NICE inContact) Support
We had a truncated data set transfer over. When we realized it, it was already afternoon. We prepared a replacement data set , and Attensity made unique jobs & schedules to receive, process and report on the data by the next morning.
NICE CXone (formerly NICE inContact) Scorecard Summary
Feature Scorecard Summary
What is NICE CXone (formerly NICE inContact)?
NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.
Omnichannel
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Interaction Channels
Predictive Dialer
Analytics
Workforce Optimization
Analytics
Interaction Analytics
Reporting
Customer Surveys
Workforce Optimization
Workforce Management
Quality Management
Quality Management Analytics
Performance Management
Recording
Automation & AI
Workforce Intelligence
Open Cloud Foundation
CRM Integrations
UCaaS Integration
DEVone Ecosystem
RESTful APIs
Voice as a Service
FedRAMP
NICE CXone (formerly NICE inContact) Screenshots
NICE CXone (formerly NICE inContact) Video
What is NICE in Contact CXone?
NICE CXone (formerly NICE inContact) Integrations
NICE CXone (formerly NICE inContact) Competitors
NICE CXone (formerly NICE inContact) Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
NICE CXone (formerly NICE inContact) Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
NICE CXone (formerly NICE inContact) Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |
| Supported Countries: | USA, Canada, Mexico, UK, Brazil, Japan, India, Western Europe, Australia, South America |
| Supported Languages: | English, Chinese, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish. |
Frequently Asked Questions
What is NICE CXone (formerly NICE inContact)?
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.
What are NICE CXone (formerly NICE inContact)'s top competitors?
Five9, Talkdesk, and 8x8 Contact Center are common alternatives for NICE CXone (formerly NICE inContact).
What is NICE CXone (formerly NICE inContact)'s best feature?
Reviewers rate Click-to-call (CTC) and Warm transfer and Inbound call routing highest, with a score of 8.5.
Who uses NICE CXone (formerly NICE inContact)?
The most common users of NICE CXone (formerly NICE inContact) are from Enterprises and the Telecommunications industry.