Attensity Review: Text at its best
November 08, 2013
Attensity Review: Text at its best
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Attensity Command Center
- Attensity Analyze
Overall Satisfaction with Attensity
Pros
- Counting the text data to make it quantifiable.
- Reporting.
- Client focused.
Cons
- Normalization of data.
- Too difficult to tune the tool.
- Natural language can go too far - left can be a direction and the past tense of the verb leave - The tool assumed it was a verb.
- We found a quality problem that was emerging. Since the issue sounded like normal use of the product, we were not sensitive to the rapid increase in what our consumers were reporting. The tool made us curious as to why the use issue was growing. We had a problem.
- Engineers were able to gather point of use details from our end users with out the large effort of reading comments
We looked at several tools for turning text into data.
The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch.
Attensity had taken the approach of including reporting and alerting with their text engine.
The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch.
Attensity had taken the approach of including reporting and alerting with their text engine.
300 - Customer service, product safety and product quality.
Using Attensity
2 - Hybrid skills between advanced user, content owner and some IT training
- Quantify what the consumer wants.
- Qualify usage and failure data.
- Use the questions coming to customer service to help prioritize training content.
- Part inspection ticket analysis.
- Blog or social media monitoring.
Evaluating Attensity and Competitors
- Product Usability
We were able to port data to Attensity and see results in a small window of time. By hosting the solution, and offering reporting, much of the burden of implementation was managed by Attensity
I was not part of the selection team. Just the implementer.
Attensity Implementation
- Vendor implemented
Yes - We did some consumer based content - text only, then added attribute detail, then added a 2nd data source for the same type of data.
Change management was a major issue with the implementation - We had to internally market the new solution. This surprised us.
- Our internal language was not full sentences. We had abbreviations, terms that were not well managed by the engine, we also had not used full sentences and the tool was looking for verbs that did not exist.
Attensity Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
No - I have a basic contract and get good service.
Yes - It was more of a limitation of the software. They were very attentive to my point of view and worked towards resolution.
We had a truncated data set transfer over. When we realized it, it was already afternoon. We prepared a replacement data set , and Attensity made unique jobs & schedules to receive, process and report on the data by the next morning.
Using Attensity
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Convenient | Inconsistent |
- The reporting for the masses is visual.
- The export detail is a nice feature.
- The ability to link similar findings in multiple data sets was elegant.
- Tuning - training the text engine on the industry specific language was laborious - so, so, laborious.
- Attempting to expand the solution to be more analytical - Normalized incidence.
Comments
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