CXone product review
August 23, 2023
CXone product review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
We use it for our Engagement Center where we interact with different healthcare companies.
- Provide innovative ways to engage with customers
- Provide detailed data needed for reports requested by clients
- Technical Account Manager is always attentative and responsive to our needs.
- Easy to engage with support.
- Provide better ways to be able to access raw data from the platform without the need of APIs or custom reports.
- With more and more users working remotely, have the platform more friendly with Wifi connections. A lot of connection and audio issues occur due to being connected to the internet via wifi. It's not ideal for everyone to be connected via ethernet cable.
- Have the ability to get contact detail reports past 90 days.
We have created custom reports based on our clients needs. We also have a CRM integration with our Salesforce Service Cloud and Salesforce Health Cloud.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes