Extended support and extraordinary service
August 11, 2023
Extended support and extraordinary service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
We have been using nice in contact for our contact center solution from the beginning we are getting proper support from nice support team and from our technical account manager Studio scripting is very user friendly to build and modify cxone admin page is very user friendly to understand the configuration and apply change as per our requirements
- User friendly to create and delete new users
- We can easily identify the changes taken place via change history
- Realtime auditing options will help for monitoring purpose
- Good
- Better
- Best
- Best suppor team
- Uninterrupted service
- Zero issue zero escalation
Test environment availability helps to copy any script and make some changes as per our requirements it helps to understand do and don’t
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes