Extended support and extraordinary service
August 11, 2023

Extended support and extraordinary service

vignesh kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

We have been using nice in contact for our contact center solution from the beginning we are getting proper support from nice support team and from our technical account manager Studio scripting is very user friendly to build and modify cxone admin page is very user friendly to understand the configuration and apply change as per our requirements

Pros

  • User friendly to create and delete new users
  • We can easily identify the changes taken place via change history
  • Realtime auditing options will help for monitoring purpose

Cons

  • Good
  • Better
  • Best
  • Best suppor team
  • Uninterrupted service
  • Zero issue zero escalation
We happy with the service and support

Do you think NiCE CXone delivers good value for the price?

Yes

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone go as expected?

Yes

Would you buy NiCE CXone again?

Yes

Whenever we purpose a new requirement for our users nice support team will take it forward for us to implement and provide solutions fulfill our requirements extended support and dedication technical account manager it helped us to resolve any issue on priority all together nice in contact service and support is highly appreciated

NiCE CXone Feature Ratings

9.5
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
3
9.8
Inbound call routing
8
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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