Great Product
August 16, 2023
Great Product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
We use this product for our 211 that serves 8 counties in Ohio. The WFM piece has helped organize the team that work a hybrid schedule of in person and remote work.
- customer services
- ability to personalize IVR
- alerts on updates
- being able to set billing according to need
- WFM has a lot of steps
- better prepared for disaster/crisis response such as COVID
- ability to train new staff using variety of skills
- data
use reporting for billing on complicated bills, able to give solid performance feedback to staff.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes