CXone a very useful tool to increase Customer Satisfaction
August 16, 2023
CXone a very useful tool to increase Customer Satisfaction
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
CXOne has increased our call center KPI's and has helped to increase our Customer Satisfaction Scores. It has allowed us to better manage our Quality scores. CXone has also allowed us to better monitor our agents as they work daily. We often use the Analytic portion to track call trends.
- Helps raise KPIs
- Helps coach agents
- Quality coaching could be easier to utilize
- CXone has helped to increase our call center service levels
We often use cxone for custom reports to help monitor calls and agents
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes