A great all in one call center platform.
August 17, 2023
A great all in one call center platform.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
We migrated to Nice In-Contact late 2019 and at that point we only had one call center. The implementation and on-boarding were quick and efficient. During the pandemic we spooled up second temporary call center to handle a rent help campaign in the matter of weeks. We’ve since added another call. all together we currently have around 60 agents. I really like how easy the IVR is to script and debug.
- I really like how easy the IVR is to script and debug.
- Quality Management is top notch.
- Workforce management make scheduling a breeze.
- The reporting tools aren't as user friendly as I would like.
- The MFA implementation is a joke.
- Nice CZone does a great job of giving us the ability to support our clients.
With the IVR I was able to easily create a routing plan for hundreds LECs and direct them to the right place.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes