NICE CXone Review
August 23, 2023
NICE CXone Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
We use the service to handling incoming patients, follow up with our patients and address appointment scheduling, questions or concerns. We use the Omni-channel platform. We have had no major issues with Nice and they work the tickets we do submit quickly. The platform is very stable and they roll out useful updates
- Quick to provide help
- Updates to the platform are relevant
- Our account manager is always available
- The Studio scripting can be challenging to navigate
- We do run into issues trying to show we have an issue when they can't replicate it
- It has provided up with a stable phone system
We have built many customized reports for our business need
Yes - Mitel, it was unstable and not designed to ingrate with our SF system very smoothly
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes