What users are saying about
171 Ratings
35 Ratings
171 Ratings
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Score 8.4 out of 100
35 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • OpsGenie is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.8

Datadog

98%
19 Ratings
9.9

OpsGenie

99%
9 Ratings

Usability

10.0

Datadog

100%
1 Rating

OpsGenie

N/A
0 Ratings

Support Rating

8.9

Datadog

89%
10 Ratings
10.0

OpsGenie

100%
2 Ratings

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.
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Atlassian

OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
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Atlassian

  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
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Atlassian

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
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Pricing Details

Datadog

Starting Price

$0 Up to 5 hosts

Editions & Modules

Datadog editions and modules pricing
EditionModules
Free$01
Standard$15/host2
EnterpriseCustom3
Infrastructure$15.004
Log Management$1.275
APM$31.006

Footnotes

  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
  4. Per Host Per Month
  5. Per Million Log Events
  6. Per Host Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

OpsGenie

Starting Price

$0 up to 5 users

Editions & Modules

OpsGenie editions and modules pricing
EditionModules
Free$0.001
Essentials$9.002
Standard$19.003
Enterprise$29.004

Footnotes

  1. up to 5 users
  2. per user/per month
  3. per user/per month
  4. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Datadog

The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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Atlassian

No answers on this topic

Support Rating

Datadog

The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
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Atlassian

They are fully available at all times via chat, phone, or email and follow up thoroughly.
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Alternatives Considered

Datadog

We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
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Atlassian

OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty.
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Return on Investment

Datadog

  • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
  • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
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Atlassian

  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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Screenshots

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