AWS Security Hub gives users a comprehensive view of your high-priority security alerts and security posture across AWS accounts. With Security Hub, users have a single place that aggregates, organizes, and prioritizes security alerts, or findings, from multiple AWS services, such as Amazon GuardDuty, Amazon Inspector, Amazon Macie, AWS Identity and Access Management (IAM) Access Analyzer, and AWS Firewall Manager, as well as from AWS Partner solutions.
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OpsGenie
Score 7.9 out of 10
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OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
I don't think there's yet a perfect tool in this category of security and incident aggregators, but AWS Security Hub is an excellent tool for having visibility into our overall security posture. It is a great aggregator for many AWS services but also for third party security tools with which it integrates really well.
Incident response is well suited to OpsGenie, and this is where it really shines—whether it's an outage, a security incident, or similar. My experience is mostly with security, and it offers a great audit trail. It minimises the need to cut and paste from different platforms when creating reports and ensures that what was said and what was done (along with any evidence) is persisted and reflected in the incident detail.
Not easy to read past data, especially once it moves into Glacier deep storage
performance is somewhat sluggish ... other systems are much faster to analyze data
Doesn't always provide a remediation solution or suggested fix like other 3rd party tools like Qualys.
It's hard to get the initial configuration and enrollment completed as there's a lot of manual intervention for every configured rule that needs to be enabled
OpsGenie New Jira design has made it difficult for those not familiar with that style.
OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
AWS always good with usability and same here for AWS Security Hub. A lot of good documentation is available to read and configure your own. We also started with looking at the videos and documentation to configure automation for our compliance checks. And to configure there are very less steps to be followed which is a very good thing for faster configuration.
In general terms OpsGenie is a well done tool for solving the alert incident management, the usability is super ok during the configuration and during the alert. The main opportunity I found is the reporting and analytics section which is a little difficult to understand at a first sight and the refresh is not automatic, some little frictions but frictions at all
AWS Security Hub is it's own unique program that I have used. I haven't used anything similar to it and it was worth it to try out. However, for those that want to keep for long, it will be very heavy in term of budget and resource that they have to provide.
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
Helped us track bugs and issues that came up during product launch periods which reduced overhead that normally came with needing to manually contact the right team members
Prevented last minute breaking issues from falling through the cracks, decreased time to fix by automatically alerting the team members and allowing the product and project teams to easily see what active alerts are in progress
