Oracle SalesFormerly Oracle Engagement Cloud and Oracle Sales Cloud
Overview
What is Oracle Sales?
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
Oracle CX sales - a complete sales lifecycle product that puts customer in the focus
CX Appspro employee
Supplier platform review
This system will save you time
Complex but has the potential to Boost up a business.
Easy and smooth with Oracle CX Sales
Great for following up on the whole sales process, from beginning to end
Best tool for sales teams
Delight your customers via Oracle CX sales
Great value added
Good backend cleanup of customer data. Just ok for front end sales.
Worth Considering, But Be Sure That It Will Adequately Meet Your Needs
Oracle Engagement Cloud Review
High level of customization but for a huge price
Awards
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Popular Features
- Custom fields (15)9.292%
- Customer data management / contact management (15)9.090%
- Custom objects (15)8.989%
- Workflow management (15)8.484%
Pricing
Professional
$65.00
Standard
$100.00
Enterprise
$200.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo - Objects and Fields in Oracle Sales cloud
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 9Customer data management / contact management(15) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 8.4Workflow management(15) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8.5Territory management(14) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 9Opportunity management(13) Ratings
Users can track deals and create quotes.
- 8.4Integration with email client (e.g., Outlook or Gmail)(13) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 8.7Contract management(12) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8Quote & order management(14) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 8.1Interaction tracking(14) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 8.2Channel / partner relationship management(12) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 8.5Case management(13) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 8.5Call center management(11) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.8Help desk management(11) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 9.2Lead management(12) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7.7Email marketing(10) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 9.2Task management(12) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8Billing and invoicing management(2) Ratings
This includes automated invoice creation and billing.
- 9.2Reporting(12) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8.6Forecasting(13) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 8.6Pipeline visualization(13) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 9Customizable reports(14) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 9.2Custom fields(15) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 8.9Custom objects(15) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 9.1Scripting environment(13) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 8.4API for custom integration(14) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 7.7Single sign-on capability(15) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 8.9Role-based user permissions(15) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 8.4Social data(11) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 8Social engagement(11) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 8.3Marketing automation(12) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 8.9Compensation management(10) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 8.4Mobile access(13) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Oracle Sales?
Oracle Sales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Call Reports
- Supported: Asset Management
- Supported: Predictive Analytics
- Supported: Contact Relationships and Hierarchy
- Supported: Assessments for lead, opportunity, account, contact
- Supported: Mobile Offline Mode
- Supported: Mobile Voice Commands
Oracle Sales Screenshots
Oracle Sales Competitors
Oracle Sales Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | Worldwide |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(162)Attribute Ratings
- 8Performance1 rating
- 7.6Usability11 ratings
- 7.8Support Rating11 ratings
- 8Online Training1 rating
- 7Implementation Rating1 rating
- 5Ease of integration16 ratings
- 8Vendor pre-sale1 rating
- 8Vendor post-sale1 rating
- 6Oracle Implementation Satisfaction2 ratings
- 10Professional Services1 rating
- 7Contract Terms and Pricing Model1 rating
Reviews
(26-38 of 38)Oracle Sales Cloud
- The mobile version is very user-friendly
- The user interface of the browser version is very modern
- Both user interfaces are very intuitive
- There could be more features focused on automation
- There could be more embedded analytics out of the box - though Oracle is starting a new program to help with that
- The territory management module could be more robust
Modernize sales and marketing strategies
- Optimize marketing and selling
- Combining marketing data and providing analytics
- Complete, flexible and reliable CRM solution
- Drives rapid business growth
- Sometimes it is slow to load
- Customization can be resource consuming
Business Consultant
One word of advice, make sure to work with Oracle to fine-tune your environment usage needs so that they can ensure your environment runs as quickly as possible. Accepted page load times are at least 3 seconds. While pages usually load more quickly than that, a lot of traffic can slow the system. Oracle Support will work with you to make sure your page load time is optimal.
- Enables customers to customize their sales process(es) and provides Sales Coach functionality to assist the Sales Stage completion requirements and spread of best practices.
- Affords great visibility for management of the sales process with Infolets and robust BI Analytics tools. Data can be accessed and analyzed from the online Dashboard, object tabs, and on mobile devices.
- Territory Management makes it easy for organizations with a large sales team to define, assign, manage, and report.
- The NEW Enterprise Mobile application makes working away from the desk easier than ever. With voice-activated functionality and off-line accessibility, sales reps can spend more time in the field with clients and less in the office.
- Set-up, configuring and onboarding can be overwhelming. Unless you've had experience setting up a CRM solution, you'll most likely need to invest in a partner helping set up and maximize the system.
- While Oracle has been focused on infiltrating the SMB market, the cost and complication of just going live in the system can be daunting for small and emerging businesses.
- The speed of the system can be slow. Oracle has acknowledged this and has made strides in improving it. They will work with clients to speed up the system, but this is a cumbersome and frustrating exercise.
For more mid-market and enterprise clients, the solution is customizable and secure enough to meet the most demanding requirements.
Overall, if you have a growing or large sales team that you want to manage and lead more effectively, Oracle Sales Cloud provides the tools and resources for your team to spend more time focusing on the client and closing deals.
OSC - easy data entry, but not intuitive
- The ease of which to create and edit contacts.
- The ability to send mass sales campaigns and track recipient results.
- The ability to create custom reports and dashboards.
- The ability to mass update Activities based on Opportunity changes.
- The ability to select contacts for Sales Campaigns based on Opportunity Info.
- The lack of intuitiveness that hinders user adoption.
Growing Solution with a Robust End-User Experience
- Territory Management, it is relatively flexible but very powerful. It can be used as a security measure and is a foundation for more complex pillars of the application.
- Customizations - spinning up a custom object or creating a custom field could not be easier.
- Reporting - the reporting tool is great, the custom subject areas and joins are easy to build, and it is an end user-friendly tool.
- Security - depending on the use case, it can be complex to make sweeping changes to the security model.
- Workflows - the trigger points and the construction have some limitations that require some scripting to overcome.
- Organizing setup tasks - Natively, there's access to many different setup parts of the application, and due to the fusion model, a lot of these are unused pillars of the application and can cause confusion. Oracle is making strides in this area very recently.
Cautiously Optimistic
- Comparatively speaking, OSC's interface does a good job in organizing objects. The home page layout is logical and intuitive, making it easy for even new users to navigate where they want to go.
- Mobile Interface - we're coming over from Oracle CRM On Demand, so the very fact that our users can leverage a mobile app is a huge plus.
- Object layouts are another plus - rather than cramming too much information on any one screen, having the ability to group like data sets in tabs is helpful, ensuring users can get to the info they need without having to sift through troves of data they don't care about.
- The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
- Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
Sail into Sales Cloud
- Browser based.
- Easy to configure, no need to be a developer.
- Frequent upgrades available.
- They have added a service piece that is still maturing for B2B or blended sales/service organizations.
- They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).
Oracle Sales Cloud -- An Integrator's View
What do you like best?
I work from an Integration perspective. Using the API's thru web services is pretty easy, especially the merge function. Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID.
What do you dislike?
Also, the Source System ID for Account and Contacts makes loading seamless without having to get the corresponding OSC Party ID. They should offer this to the other entities
Recommendations to others considering the product
This is a high-quality solution for your CRM and Cloud Enterprise products
What business problems are you solving with the product? What benefits have you realized?
CRM and Sales Management forecasting
- Seamless Account and Contact integrations in web services using SourceSystemReference Values.
- Building out Custom Objects
- Kinking Custom Objects back to Native Objects
- Multiple Contact point thru the Mobile App
Oracle Sales Cloud - For your sales need and beyond
- As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally.
- Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets.
- Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them.
- A very solid solution with a lot of advanced features.
- Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.
- It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product.
- Sales Cloud has an awful amount of bugs.
- Oracle Support which won't help you even if there is a critical production issue.
- Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.
Much more than just a CRM
- Lead tracking
- Lead generation
- Lead segmentation
- Issues when importing data
- Error messages aren't specific enough to identify problems all the time
Oracle Sales Cloud - CRM with Great Capabilities
- Provides leads for Oracle Eloqua.
- Tracks a lead's engagement with the company across multiple channels.
- Helps us identify the best time to engage with a lead.
- Glitches and bugs.
- The integrated Oracle Social Network sometimes doesn't work on certain browsers.
LaserTech's view of Oracle Sales Cloud
- Immediate vision of transactions between the Outside and Inside Sales team for a positive teamwork experience.
- Oracle Sales Cloud mobile applications "Around Me" function to locate existing Opportunities or prospects in their current physical area.
- Oracle Social Network is valuable for communication on Leads and Opportunities.
- Monthly maintenance outage could be decreased.
- Multiple levels of support assigned when entering in a Service Request.
- More serve filters setting for the Outlook plug-in after an update.
Comprehensive CRM with simple usability
- I feel like CRM is pretty intuitive for the user as it is a point and click product. It also gives the user some flexibility in customizing the layouts of their pages so that the information is in the order they need it.
- From an Admin perspective, it is pretty easy to customize as far as the field types, field names, color scheme, page layouts, etc. I did not have an IT background when I started with Oracle CRM, and I was able to learn pretty quickly.
- If you are proficient in Java and HTML, you can pretty much customize the CRM product as much as you want with applets, buttons, integration with other internal websites, such as SharePoint.
- The reporting area is pretty robust since it allows you to combine subject areas into one report, and offers many different layout options such as pivot tables, charts, graphs, narrative views (for documents), and dynamic dashboards.
- Reports that are complex with custom tables, large amounts of information, and multiple filters can take a long time to run for the users.
- Would like to see easier ways to customize without using Java and HTML.