TrustRadius Insights
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in …
Starting at $49 Per Month, Per Location
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What is ReviewTrackers?
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
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Pricing
Professional Plan
$49
Cloud
Per Month, Per Location
Enterprise Plan
$59
Cloud
Per Month, Per Location
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.reviewtrackers.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo of ReviewTrackers
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ReviewTrackers?
ReviewTrackers helps 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Their business solutions support analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. ReviewTrackers helps businesses to understand their current brand reputation and identify areas of improvement.
ReviewTrackers Features
- Supported: Review Management, Workflow and Real-time Alerts
- Supported: Review Generation and Feedback Automation
- Supported: Analytics, text analytics with operational insights
- Supported: Business Listings, Social Media, Surveys and Competitor Insights
ReviewTrackers Screenshots
ReviewTrackers Integrations
- Zendesk Suite
- Meta Business Suite
- Hootsuite
- Zapier
- 1000+ Intergrations including...
ReviewTrackers Competitors
ReviewTrackers Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | North America, South America, Africa, Australia (Oceania), Europe, and Asia |
| Supported Languages | English, Spanish |
ReviewTrackers Downloadables
Frequently Asked Questions
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
The most common users of ReviewTrackers are from Small Businesses (1-50 employees).
ReviewTrackers Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 50% |
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Reviews and Ratings
(31)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in optimizing their online reputation and effectively managing customer reviews. With Review Trackers, businesses can effortlessly track online traffic and monitor what customers are saying about their products or services. The platform provides a centralized view of all customer reviews, eliminating the need to visit multiple websites.
One of the major benefits of Review Trackers is its ability to streamline the process of collecting feedback from current customers. Users appreciate the professional template provided by Review Trackers for sending review requests, which helps direct customers to credible review sites. Additionally, the software enables users to easily add and group locations, making it convenient for businesses with multiple branches. This feature is particularly valued by businesses in various sectors, including healthcare, real estate, and hospitality.
The intuitive nature of Review Trackers allows users to track the progress of reviews from submission to resolution. Users can assign specific reviews to team members for efficient handling and prompt action. Furthermore, Review Trackers has helped many businesses improve their reputation by listening to feedback and contacting customers with less than satisfactory experiences.
Another key use case of Review Trackers is reputation management. The software is extensively used for responding to reviews on popular platforms such as Google, Yelp, Facebook, and other review sites. It also aids in Local Listing Optimization, ensuring accurate Google listings for better visibility.
In the healthcare industry, ReviewTrackers through NRC Health offers a white-labeled version that helps manage received reviews, request reviews from happy patients, and implement positive reviews on provider profiles.
Moreover, ReviewTrackers has made it easier for businesses to communicate with younger demographics by allowing them to review establishments on social media platforms. This has resulted in increased online accessibility and subsequently more business.
Furthermore, the software assists in monitoring client reviews and provides detailed activity reports. In the real estate industry, it is utilized for collecting feedback from owners and tenants, ensuring high satisfaction levels. The software is primarily used by marketing departments to grow and maintain online reviews, leading to improved reputation and influence.
For restaurants, Review Trackers plays a significant role in managing online reputation effectively. It enables managers to receive daily updates about new reviews and respond to them promptly. The software saves time by sending email notifications for reviews, eliminating the need for manual searching.
Overall, Review Trackers is a powerful tool that businesses across various industries rely on for effective review management, reputation enhancement, and better customer engagement.
Easy Setup Process: Users have found Review Trackers' location setup process to be incredibly easy, requiring basic information such as address, contact info, and links. Several reviewers have expressed their appreciation for the straightforward and hassle-free onboarding experience.
Alert Updates: Review Trackers' alert updates have been highly valued by users. Many reviewers have praised the platform for keeping them informed of any new developments in real-time. These alert updates are seen as a valuable feature that helps users stay updated and respond promptly to any changes or reviews.
User-Friendly Dashboard: The user-friendly dashboard provided by Review Trackers has received positive feedback from many users. Several reviewers have described it as easy to navigate and effective in tracking and analyzing reviews across multiple platforms. The intuitive interface allows for comprehensive review management and analysis, contributing to a seamless user experience.
Limited customization options: Some users have expressed the desire for more flexibility and customization within Review Trackers. They would like to be able to link more than 3 websites for patients to leave reviews on, add their own logo onto the footer, and have the ability to track posts about them on social media sites. Additionally, they suggest adding more templates for review requests and allowing users to be texted review templates for those who do not use email.
Difficult navigation: Several reviewers have found the navigation of LLO services confusing, especially when having a lot of accounts/clients. They feel that it is hard to differentiate between locations and sites when viewing reviews for multiple restaurants. Furthermore, some users find the main dashboard and review search features difficult to use in Chrome when trying to segment by specific groups and/or locations.
Slow response time: Some users have mentioned that they find the response time with recognizing reviews too long. They would like a faster turnaround time in order to be able to respond promptly to customers.
Review Trackers has received several recommendations from users. According to users:
- Users recommend giving Review Trackers a try, as it is suitable for various industries and offers an easy setup process. There is no contract required, making it convenient for businesses to test out the software.
- The word bubble feature is highly anticipated by users, as it is expected to enhance the software's functionality. Review Trackers is praised for its robust offering and ability to monitor and respond to customer comments and opinions effectively.
- Some users suggest that Review Trackers may not be worth the time investment for small companies, as it requires manual responses to each outlet. However, they recommend signing up for the software and providing feedback to the representative for interface improvements.
Overall, users find Review Trackers to be a cost-effective and solid solution for review tracking. It encourages clients to write favorable reviews and simplifies the process by handling venues on behalf of users. The software has been helpful in gathering great feedback, with one user recommending reaching out to the director of customer happiness for any assistance needed.
Attribute Ratings
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
January 30, 2023
A great way to manage reputation for yourself or clients
Score 10 out of 10
Vetted Review
Verified User
November 18, 2018
A Great Software with Lots of Bells and Whistles!
August 23, 2017
Review our track with ReviewTrackers
July 19, 2017
Not bad, not great...
January 26, 2017
Review for Review
November 20, 2015
Good price for what it offers
November 19, 2015
Simple and Effective
November 18, 2015
Marketing Manager
November 18, 2015
We love Review Trackers
November 18, 2015
Quick Customer Service and Excellent Customization
November 18, 2015
Great service!
November 18, 2015
A Good Review for Review Trackers
November 18, 2015
Review Trackers Review
November 18, 2015
Review Trackers is Great
November 18, 2015
Great experience using Review Trackers!
November 18, 2015
Satisfied Customer
November 18, 2015
Excellent Customer Service and User Friendly Dashboard
November 18, 2015
Review Trackers is an Awesome Tool!
November 18, 2015
Review Tracking Made Easy
November 17, 2015
Great Review Platform that is Cost Effective and Effective!
November 17, 2015
Review of Review Trackers
November 17, 2015
Increase Positive Online Reviews
Score 10 out of 10
Vetted Review
Verified User
May 21, 2015
ReviewTrackers Review
Score 10 out of 10
Vetted Review
Verified User