Deploy and be amazed
Updated January 08, 2018

Deploy and be amazed

Jeff Hieber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Crystal

Crystal Server is used company wide to distribute data to internal and external users. It allows the organization to automate its reporting and distribution processes, elevating the stress these process put on internal staff and allowing the company to be much more efficient in delivering on both external and internal demands for information.
  • Allows scheduled distribution of reports. This allows our team to capture data and deliver it when it is desired by the team without forcing an internal staff member to have to manually gather the data and distribute it on time.
  • Flexibility in destinations. Crystal server allows us several convenient options for delivering our reports and data. This means we have no wasted time by internal staff emailing or sending data to clients or other internal staff, allowing them to focus on more demanding tasks.
  • Our biggest complaint is that if a report has to be modified, our experience is that the entire schedule has to be redone for these changes to effectively be delivered to our end users.
There is no substitute for complete integration, by far Crystal Reports and Crystal Server are simply the best I've used.
It saves us so much time and effort in getting data in the proper hands in a timely and efficient manner.
  • It has allowed us to focus over 80 percent of the labor spent in the past on report distribution on other areas of the business.
  • It provides us with a tool to meet all of our internal and external report demands
  • Allows us 24/7/365 ability to get data to users without staffing for these jobs to get done.
If you're looking for a tool to take your reporting to the next level, this is it! [It's well suited for] eliminating all of your work once development of the report is done. This tool works 24/7/365 to deliver the details you need to both internal and external staff.

SAP Crystal Feature Ratings

Pixel Perfect reports
10
Customizable dashboards
10
Report Formatting Templates
10
Drill-down analysis
10
Formatting capabilities
10
Integration with R or other statistical packages
10
Report sharing and collaboration
10
Publish to Web
10
Publish to PDF
10
Report Versioning
10
Report Delivery Scheduling
10
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
10
Predictive Analytics
10
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Single Sign-On (SSO)
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Using SAP Crystal

3 - C level to management
1 - Average Joe with some technical experience.
  • We extended our use by utilizing Crystal to preform some data transformation for our customers.
  • We used the product to build templates for data import that reduce /eliminate human error when editing outside data sources.
  • Scheduled delivery of data
  • multiple distribution types
  • 24/7 delivery of data
  • Data transformation on inbound data

Evaluating SAP Crystal and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Given staffs prior experience with the product the learning curve to get from deployment to full on use was minimal.

SAP Crystal Implementation

Document your process completely.
Change management was minimal
  • The only encountered issue related to virus software. It was interfering with deployment, modified settings on teh AV software and resolved our issue.

SAP Crystal Support

Support forums are a plus and the user community is excellent, I believe SAP could do a better job of providing some initial setup and deployment support to all users. Successful implementation only helps them sell more software.
ProsCons
Knowledgeable team
Kept well informed
Support cares about my success
Quick Initial Response
Difficult to get immediate help
No - Cost.
I have received help in the past on a hard to nail down installation issue.

Using SAP Crystal

The product meets or exceeds our expection.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Data connectivity
  • Data export
  • Data scheduling