Accruent CMMS - Maintenance Connection vs UpKeep Maintenance Management | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 5 reviews and ratings

Score 8.5 out of 10

Based on 35 reviews and ratings

Pros

Customer Service is Outstanding.
Changes are made by MC through the entire network that makes suggestions.
The software is simple to use so even the most seasoned mechanic can navigate it.

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Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.

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Health and Safety Coordinator

Pace ProcessingFood Production, 201-500 employees

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Cons

No improvements at this time.

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CMMS Coordinator

Encore Wire CorpElectrical/Electronic Manufacturing, 1001-5000 employees

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Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
Search functions need improving.

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Verified User

Employee in Other

Education Management Company, 11-50 employees

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Likelihood to Renew

Accruent CMMS - Maintenance Connection 7.0

Based on 1 answer

If I find a product with better support and some additional operational asset functions I would be willing to make a move.

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Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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UpKeep Maintenance Management 9.1

Based on 1 answer

We love how organized it has made our processes.

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Verified User

Engineer in Quality Assurance

Mechanical or Industrial Engineering Company, 11-50 employees

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Usability

Accruent CMMS - Maintenance Connection 9.0

Based on 1 answer

Its very user friendly and works well in a manufacturing setting.

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Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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UpKeep Maintenance Management 8.3

Based on 7 answers

I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.

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Quality Manager

Corrugated Supplies CompanyPackaging and Containers, 201-500 employees

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Support Rating

Accruent CMMS - Maintenance Connection 6.4

Based on 4 answers

They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.

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Data Analyst

City of Orlando Water ReclamationUtilities, 201-500 employees

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UpKeep Maintenance Management 8.7

Based on 24 answers

I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.

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Clinical Engineer

Memorial Regional HealthHospital & Health Care, 201-500 employees

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Implementation Rating

Accruent CMMS - Maintenance Connection 7.0

Based on 2 answers

If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.

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Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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UpKeep Maintenance Management 9.1

Based on 1 answer

Everything went as planned.

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Verified User

Engineer in Quality Assurance

Mechanical or Industrial Engineering Company, 11-50 employees

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Alternatives Considered

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.

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Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.

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Verified User

Supervisor in Engineering

Food & Beverages Company, 51-200 employees

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Return on Investment

Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.

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CMMS Coordinator

Encore Wire CorpElectrical/Electronic Manufacturing, 1001-5000 employees

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Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.

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Director of Operations

KO StorageReal Estate, 11-50 employees

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Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Accruent CMMS - Maintenance Connection Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

UpKeep Maintenance Management Editions & Modules

Edition

Starter	$40¹
Professional	$75¹
Business Plus	$120¹
Enterprise	$180¹

per technician/per month

Additional Pricing Details

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