4 Ratings
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Score 8.7 out of 100
Top Rated
34 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Accruent CMMS - Maintenance Connection

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
Aaron Green | TrustRadius Reviewer

UpKeep Maintenance Management

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.
Anonymous | TrustRadius Reviewer

Pros

Accruent CMMS - Maintenance Connection

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

  • Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
  • Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
  • General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
  • Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
Paul Dostal | TrustRadius Reviewer

Cons

Accruent CMMS - Maintenance Connection

  • No improvements at this time.
Kyler Keel | TrustRadius Reviewer

UpKeep Maintenance Management

  • Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
  • It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
  • Search functions need improving.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 1 answer
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 9.1
Based on 1 answer
We love how organized it has made our processes.
Anonymous | TrustRadius Reviewer

Usability

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 9.0
Based on 1 answer
Its very user friendly and works well in a manufacturing setting.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 8.2
Based on 7 answers
I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
Sam Saleh | TrustRadius Reviewer

Support Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 6.5
Based on 4 answers
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
Aaron Green | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 8.7
Based on 24 answers
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
Clint Jantz | TrustRadius Reviewer

Implementation Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 2 answers
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 9.1
Based on 1 answer
Everything went as planned.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Accruent CMMS - Maintenance Connection

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

It may be a larger challenge for the internal office workers to utilize upkeep. Often times when you're hiring property managers, maintainers, they may not be orientated towards technology. We can learn how to utilize something new if it presents a larger challenge. We want our staff on the ground, at the site to spend less time wasted on sorting out software and more time taking care of our properties.
Dirk Krog | TrustRadius Reviewer

Return on Investment

Accruent CMMS - Maintenance Connection

  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Kyler Keel | TrustRadius Reviewer

UpKeep Maintenance Management

  • The most noticeable improvement has been to track tooling inventory and expenses. We used to just have bins full of parts, with no real way to track which parts we actually used/needed. I can now make a pretty good guess as to which tooling I should stock, saving a small fortune in unused inventory.
  • Tracking how much breakage/downtime each machine has will greatly help us determine where to spend on upgraded/new equipment. They used to buy new machines because it would be neat to have, now I can quantify how much in repairs and downtime we spend on each machine to help determine upgrade priorities.
Anonymous | TrustRadius Reviewer

Screenshots

Accruent CMMS - Maintenance Connection

UpKeep Maintenance Management

Pricing Details

Accruent CMMS - Maintenance Connection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Accruent CMMS - Maintenance Connection Editions & Modules

Additional Pricing Details

UpKeep Maintenance Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

UpKeep Maintenance Management Editions & Modules

Edition
Starter$351
Professional$601
Enterprise$1001
  1. per user
Additional Pricing Details

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