5 Ratings
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Score 8.1 out of 100
Top Rated
35 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Accruent CMMS - Maintenance Connection

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
Aaron Green | TrustRadius Reviewer

UpKeep Maintenance Management

For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.
Vin Campbell | TrustRadius Reviewer

Pros

Accruent CMMS - Maintenance Connection

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

  • Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
  • Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
  • General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
  • Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
Paul Dostal | TrustRadius Reviewer

Cons

Accruent CMMS - Maintenance Connection

  • No improvements at this time.
Kyler Keel | TrustRadius Reviewer

UpKeep Maintenance Management

  • Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
  • It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
  • Search functions need improving.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 1 answer
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 9.1
Based on 1 answer
We love how organized it has made our processes.
Anonymous | TrustRadius Reviewer

Usability

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 9.0
Based on 1 answer
Its very user friendly and works well in a manufacturing setting.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 8.3
Based on 7 answers
I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
Sam Saleh | TrustRadius Reviewer

Support Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 6.4
Based on 4 answers
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
Aaron Green | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 8.7
Based on 24 answers
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
Clint Jantz | TrustRadius Reviewer

Implementation Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 2 answers
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

UpKeep Maintenance Management 9.1
Based on 1 answer
Everything went as planned.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Accruent CMMS - Maintenance Connection

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
Timothy Yaeger | TrustRadius Reviewer

UpKeep Maintenance Management

Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
Anonymous | TrustRadius Reviewer

Return on Investment

Accruent CMMS - Maintenance Connection

  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Kyler Keel | TrustRadius Reviewer

UpKeep Maintenance Management

  • Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
  • The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
  • You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.
Dirk Krog | TrustRadius Reviewer

Screenshots

Accruent CMMS - Maintenance Connection

UpKeep Maintenance Management

Pricing Details

Accruent CMMS - Maintenance Connection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Accruent CMMS - Maintenance Connection Editions & Modules

Additional Pricing Details

UpKeep Maintenance Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

UpKeep Maintenance Management Editions & Modules

Edition
Starter$401
Professional$751
Business Plus$1201
Enterprise$1801
  1. per technician/per month
Additional Pricing Details

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