Accruent Maintenance Connection CMMS vs. UpKeep Maintenance Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Maintenance Connection CMMS
Score 4.7 out of 10
N/A
Accruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.N/A
UpKeep Maintenance Management
Score 8.5 out of 10
Small Businesses (1-50 employees)
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes. Capabilities include: -Add co-workers and easily assign work…
$40
per technician/per month
Pricing
Accruent Maintenance Connection CMMSUpKeep Maintenance Management
Editions & Modules
No answers on this topic
Starter
$40
per technician/per month
Professional
$75
per technician/per month
Business Plus
$120
per technician/per month
Enterprise
$180
per technician/per month
Offerings
Pricing Offerings
Maintenance Connection CMMSUpKeep Maintenance Management
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Accruent Maintenance Connection CMMSUpKeep Maintenance Management
Considered Both Products
Maintenance Connection CMMS

No answer on this topic

UpKeep Maintenance Management
Chose UpKeep Maintenance Management
Upkeep is a faster cleaner system than a Maintenance Connection with a great mobile option for my technicians. The user interface for reports and PM creation is fast and easy. It has more functionality than eMaint and works very well for all the things we needed a CMMS to do in …
Top Pros
Top Cons
User Ratings
Accruent Maintenance Connection CMMSUpKeep Maintenance Management
Likelihood to Recommend
9.0
(3 ratings)
9.0
(25 ratings)
Likelihood to Renew
7.0
(1 ratings)
9.1
(1 ratings)
Usability
9.0
(1 ratings)
8.2
(6 ratings)
Support Rating
6.4
(4 ratings)
8.8
(45 ratings)
Implementation Rating
7.0
(2 ratings)
9.1
(2 ratings)
User Testimonials
Accruent Maintenance Connection CMMSUpKeep Maintenance Management
Likelihood to Recommend
Accruent
Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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UpKeep Maintenance Management
For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.
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Pros
Accruent
  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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UpKeep Maintenance Management
  • Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
  • Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
  • General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
  • Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
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Cons
Accruent
  • No improvements at this time.
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UpKeep Maintenance Management
  • Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
  • It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
  • Search functions need improving.
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Likelihood to Renew
Accruent
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
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UpKeep Maintenance Management
We love how organized it has made our processes.
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Usability
Accruent
Its very user friendly and works well in a manufacturing setting.
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UpKeep Maintenance Management
I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
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Support Rating
Accruent
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
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UpKeep Maintenance Management
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
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Implementation Rating
Accruent
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
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UpKeep Maintenance Management
Everything went as planned.
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Alternatives Considered
Accruent
It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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UpKeep Maintenance Management
Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
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Return on Investment
Accruent
  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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UpKeep Maintenance Management
  • Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
  • The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
  • You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.
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