I love Zoom!

We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …

Really good!

Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
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Good, UI could use updating

We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …

Usability Testing Tool Review: UserZoom

UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …
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UserZoom: U Get What U Pay For

We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …
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Useful tool, great support team

I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …
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Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

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Product Details

What is UserZoom?

UserZoom Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What are UserZoom's top competitors?

UserTesting and Hotjar are common alternatives for UserZoom.

What is UserZoom's best feature?

Reviewers rate Support Rating highest, with a score of 9.

Who uses UserZoom?

The most common users of UserZoom are from Enterprises and the Information Technology & Services industry.

Reviews and Ratings




(1-11 of 11)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Slower survey fill times slow down decision-making
  • Observation room has increased research transparency
  • Continued research with a panel - it's better than doing no research!
  • Quantitative methods give us more tools to answer research questions.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • In a pinch, we were able to use the trial and hold a successful lab. Now, we use as a backup tool
  • It was able to stand up to other products for testing well and helped us complete successful sessions already scheduled when our primary product was down.
Jackie Bassett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • A must-have tool for any CPG UX website/path-to-purchase testing!
  • App testing: easy enough to work with that there's no excuse for not testing early and often.
  • Not inexpensive, but every great product must have as equally a great user experience designed in!
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
  • On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
  • On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.