UserZoom Reviews

28 Ratings
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Score 8.5 out of 100

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Reviews (1-5 of 5)

Jackie Bassett | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Return on Investment

  • A must-have tool for any CPG UX website/path-to-purchase testing!
  • App testing: easy enough to work with that there's no excuse for not testing early and often.
  • Not inexpensive, but every great product must have as equally a great user experience designed in!
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Andres Podesta | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Return on Investment

  • Validate suspected usability issues by having users validate our hypotheses
  • Provide a starting point to build a usability testing department, part of the UX department
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Return on Investment

  • Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
  • On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
  • On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.
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About UserZoom

UserZoom Technical Details

Operating Systems: Unspecified
Mobile Application:No