We used UserZoom as a way of collecting qualitative feedback on prototype mobile screens, customer journeys, and our website from …
UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some …
We as a team do weekly Zoom meetings, as well as random Zoom meetings at times. It addresses the face-to-face interaction that we …
I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk …
UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our …
Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …
We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a …
We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …
UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …
We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …
I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Frequently Asked Questions
Companies can't remove reviews or game the system. Here's why
- Saves us time - feedback is gathered within 24 hours
- Cost effective - allows unlimited number of studies with minor usage caps
- Slower survey fill times slow down decision-making
- Observation room has increased research transparency
- Continued research with a panel - it's better than doing no research!
- Quantitative methods give us more tools to answer research questions.
- The ability to connect with others
- In a pinch, we were able to use the trial and hold a successful lab. Now, we use as a backup tool
- It was able to stand up to other products for testing well and helped us complete successful sessions already scheduled when our primary product was down.
- Valuable UI feedback that has fostered better relationships with clients.
- Decreased number of helpdesk requests relating to UI problems.
- The ability to utilize participant data to support conclusions and best practices.
- Increases business communication.
- A must-have tool for any CPG UX website/path-to-purchase testing!
- App testing: easy enough to work with that there's no excuse for not testing early and often.
- Not inexpensive, but every great product must have as equally a great user experience designed in!
- Validate suspected usability issues by having users validate our hypotheses
- Provide a starting point to build a usability testing department, part of the UX department
- It had positive impact.
- The test results helped us and the clients a lot.
- Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
- On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
- On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.
- Better user experience
- Means to measure the designs in quantitative way
- An array of methodologies supported by the tool