Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UserZoom
Score 7.9 out of 10
N/A
N/AN/A
Zoom
Score 8.3 out of 10
N/A
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
$5
per month per license
Pricing
UserZoomZoom
Editions & Modules
No answers on this topic
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
UserZoomZoom
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
UserZoomZoom
Considered Both Products
UserZoom
Chose UserZoom
Love the virtual observation room, no one else has this feature. It's got a robust panel, but we wanted to try it out to compare with UserTesting's panel. Userlytics has a substantially smaller panel. Lastly, it's got quantitative tools that the competitors don't have, or …
Zoom
Chose Zoom
Zoom is in between these two products. GoTo Meeting is more expensive and has more features, but also isn't as user-friendly. UserZoom is a cheaper option but isn't super user-friendly, it struggles with support and is not built for an enterprise license.
Top Pros
Top Cons
Features
UserZoomZoom
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
UserZoom
-
Ratings
Zoom
7.3
707 Ratings
11% below category average
High quality audio00 Ratings7.9701 Ratings
High quality video00 Ratings7.8703 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
UserZoom
-
Ratings
Zoom
7.6
695 Ratings
6% below category average
Desktop sharing00 Ratings8.1694 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
UserZoom
-
Ratings
Zoom
7.6
700 Ratings
5% below category average
Calendar integration00 Ratings7.6623 Ratings
Meeting initiation00 Ratings7.9682 Ratings
Record meetings / events00 Ratings7.7656 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
UserZoom
-
Ratings
Zoom
7.5
611 Ratings
3% below category average
Live chat00 Ratings7.7593 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
UserZoom
-
Ratings
Zoom
7.3
588 Ratings
3% below category average
User authentication00 Ratings6.9509 Ratings
Participant roles & permissions00 Ratings7.1562 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
UserZoom
-
Ratings
Zoom
5.4
12 Ratings
40% below category average
Hosted PBX00 Ratings4.56 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.39 Ratings
Directory of employee names00 Ratings6.410 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
UserZoom
-
Ratings
Zoom
6.8
16 Ratings
19% below category average
Answering rules00 Ratings7.47 Ratings
Call recording00 Ratings8.114 Ratings
Call park00 Ratings5.710 Ratings
Call screening00 Ratings6.510 Ratings
Message alerts00 Ratings6.312 Ratings
Business SMS/External Messaging00 Ratings6.75 Ratings
Voicemail Transcription00 Ratings7.19 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
UserZoom
-
Ratings
Zoom
7.4
15 Ratings
14% below category average
Mobile app for iOS00 Ratings8.014 Ratings
Mobile app for Android00 Ratings6.810 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
UserZoom
-
Ratings
Zoom
5.7
8 Ratings
27% below category average
Centralized communications management00 Ratings5.06 Ratings
Team messaging00 Ratings5.38 Ratings
Team document sharing00 Ratings6.77 Ratings
Call and meeting analytics00 Ratings5.86 Ratings
Best Alternatives
UserZoomZoom
Small Businesses
Smartlook
Smartlook
Score 8.4 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Medium-sized Companies
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Enterprises
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UserZoomZoom
Likelihood to Recommend
8.5
(14 ratings)
7.2
(723 ratings)
Likelihood to Renew
10.0
(1 ratings)
4.5
(16 ratings)
Usability
8.0
(1 ratings)
7.2
(39 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
6.5
(37 ratings)
Implementation Rating
-
(0 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
UserZoomZoom
Likelihood to Recommend
UserTesting
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Read full review
Zoom
Zoom is a good program. I don't feel it has the best security but it is easy to use and served us well during the non-contact period we went through. We were able to have face to face contact wirh remote employees because of zoom. We are not a technical company but Zoom allowed us to function during challenging times.
Read full review
Pros
UserTesting
  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
UserTesting
  • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
  • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
  • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
  • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
  • It's expensive!
  • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
  • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
UserTesting
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
UserTesting
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
Read full review
Zoom
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Read full review
Reliability and Availability
UserTesting
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
UserTesting
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
UserTesting
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Read full review
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
UserTesting
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
UserTesting
Client selected it due to how they used it, pricing, and what it could do for them. It's about the same as these other tools but UsabilityHub let's you run multiple types of task in one test, and UserTesting still has a bigger panel I think
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
UserTesting
No answers on this topic
Zoom
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Read full review
Scalability
UserTesting
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
UserTesting
No answers on this topic
Zoom
The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
Read full review
Return on Investment
UserTesting
  • Time-efficient: quick to gather insights
  • Making informed decisions: repeat testing before launching the app/website to reduce errors in the future
  • Guarantee customers' satisfaction: ensure the errors are reduced to the minimum so that the purchase process is smooth and there will be no need to reach out to our customer support team
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots