Overall Satisfaction with UserZoom
UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our own customer-facing tools in order to better the overall experience of our internal products. UserZoom gives us the ability to perform a wide variety of tests and come away with constructive feedback that helps us better recognize the advantages and gaps that we have in our own platforms. UserZoom is great because it gathers unbiased testers and provides a platform to create, host, and record feedback in real time.
- Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
- Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
- It is relatively easy to add and edit tasks for users.
- The user-interface does feel a bit dated at times.
- We have encountered some issues when a participant is using dual monitors.
- We have had some participants inform us that external links have caused issues on UserZoom.
- Valuable UI feedback that has fostered better relationships with clients.
- Decreased number of helpdesk requests relating to UI problems.
- The ability to utilize participant data to support conclusions and best practices.
I have used quite a few UI testing platforms and have found that UserZoom performs relatively well compared to them all. Each testing platform has its own unique strengths and weaknesses. However, UserZoom is probably the platform with the broadest scope and range of testing options at scale. While I would recommend the platform for its variability, I would definitely recommend they continue expanding and improving their own UI experience in order to keep up with platforms like UserTesting an WalkMe.
Do you think UserZoom delivers good value for the price?
Yes
Are you happy with UserZoom's feature set?
Yes
Did UserZoom live up to sales and marketing promises?
Yes
Did implementation of UserZoom go as expected?
Yes
Would you buy UserZoom again?
Yes