UserZoom is a Fantastic Platform for Capturing End-User Insights!
March 16, 2020

UserZoom is a Fantastic Platform for Capturing End-User Insights!

Joshua Melder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserZoom

UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our own customer-facing tools in order to better the overall experience of our internal products. UserZoom gives us the ability to perform a wide variety of tests and come away with constructive feedback that helps us better recognize the advantages and gaps that we have in our own platforms. UserZoom is great because it gathers unbiased testers and provides a platform to create, host, and record feedback in real time.
  • Offers a wide variety of testing types: Click Testing, Card Sorting, and Screen Recording.
  • Post-Test Reporting helps make sense of the pass/failure rate of certain tasks (and participants).
  • It is relatively easy to add and edit tasks for users.
  • The user-interface does feel a bit dated at times.
  • We have encountered some issues when a participant is using dual monitors.
  • We have had some participants inform us that external links have caused issues on UserZoom.
  • Valuable UI feedback that has fostered better relationships with clients.
  • Decreased number of helpdesk requests relating to UI problems.
  • The ability to utilize participant data to support conclusions and best practices.
I have used quite a few UI testing platforms and have found that UserZoom performs relatively well compared to them all. Each testing platform has its own unique strengths and weaknesses. However, UserZoom is probably the platform with the broadest scope and range of testing options at scale. While I would recommend the platform for its variability, I would definitely recommend they continue expanding and improving their own UI experience in order to keep up with platforms like UserTesting an WalkMe.
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.

Do you think UserZoom delivers good value for the price?

Yes

Are you happy with UserZoom's feature set?

Yes

Did UserZoom live up to sales and marketing promises?

Yes

Did implementation of UserZoom go as expected?

Yes

Would you buy UserZoom again?

Yes

UserZoom is very capable of creating a space for a UI team to ask important questions about the usability of a product. The wide number of test options is definitely a strength of the platform as a whole. Teams can create forms, click-tasks, surveys, browser sharing experiences (and more) in order to search for their desired customer insights. While the number of testing styles is robust, I would recommend the platform continue to update its own UI in order to stay up to date with other testing platforms on the market. Overall, I would highly recommend the platform as a tool to help better understand how applications are perceived by user-audiences first hand.