What users are saying about
8 Ratings
69 Ratings
8 Ratings
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Score 8.9 out of 100
69 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Maze User Testing is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Maze

100%
1 Rating
7.9

UserZoom

79%
11 Ratings

Likelihood to Renew

Maze

N/A
0 Ratings
10.0

UserZoom

100%
1 Rating

Usability

Maze

N/A
0 Ratings
8.0

UserZoom

80%
1 Rating

Support Rating

Maze

N/A
0 Ratings
9.0

UserZoom

90%
3 Ratings

Likelihood to Recommend

Maze

Suited for:- I think that this software is a must-have for any experience or product designer that needs validation from any audience - Designers that rapidly prototype with Figma- Designers looking to establish an inexpensive way to deliver on user testingLess appropriate for:- If you are looking for a survey replacement this is probably not for you even though it does that quite well, simply due to the cost. Google Forms would be a more fiscal choice.- Marketing visual designers who are adept at visual builder tools (WebFlow, Divi, Elementor, etc) with A/B testing ability would probably find other products more valuable.
Bryce Thompson | TrustRadius Reviewer

UserZoom

UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Anonymous | TrustRadius Reviewer

Pros

Maze

  • Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
  • Figma integration with user testing software is about as fast as it gets
  • The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.
Bryce Thompson | TrustRadius Reviewer

UserZoom

  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
Anonymous | TrustRadius Reviewer

Cons

Maze

  • I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
  • Depending on the complexity of your Maze, be cautious of load times for your testers.
  • The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.
Bryce Thompson | TrustRadius Reviewer

UserZoom

  • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
  • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
  • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
  • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
  • It's expensive!
  • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
  • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
Anonymous | TrustRadius Reviewer

Pricing Details

Maze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Maze

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

Maze

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 8.0
Based on 1 answer
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
Anonymous | TrustRadius Reviewer

Support Rating

Maze

No score
No answers yet
No answers on this topic

UserZoom

UserZoom 9.0
Based on 3 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

Maze

UserTesting
  • Expensive
  • Not as modern a UX as Maze for contributors, stakeholders, and testers
  • No integrations with modern design stack since I last used it (over 2 years ago to be fair)
Lookback
  • The reporting is way under-par what Maze is able to deliver
  • No downloading of a chrome extension to get responses
  • The video playback is not as important as getting a high volume of testers
Google Forms
  • Not able to embed a Figma prototype side-by-side
  • No meaningful user testing reporting
  • User experience for testers has basically stayed the same for 9 years
Bryce Thompson | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

Maze

  • I think we user-tested 60 participants for the cost of a Maze and HotJar subscription when it would have cost anywhere from $20-$50/participant
  • I went on vacation, and when I came back, I had a user test report waiting for me to deliver to stakeholders
  • Anyone that uses this saves themselves hours in their schedule each week
Bryce Thompson | TrustRadius Reviewer

UserZoom

  • Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
  • On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
  • On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.
Anonymous | TrustRadius Reviewer

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