What users are saying about
6 Ratings
69 Ratings
6 Ratings
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Score 7.5 out of 100
69 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Userlytics is rated higher in 1 area: Usability
  • UserZoom is rated higher in 1 area: Likelihood to Renew
  • Userlytics and UserZoom are tied in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.9

Userlytics

79%
4 Ratings
7.9

UserZoom

79%
11 Ratings

Likelihood to Renew

7.0

Userlytics

70%
1 Rating
10.0

UserZoom

100%
1 Rating

Usability

9.2

Userlytics

92%
2 Ratings
8.0

UserZoom

80%
1 Rating

Availability

4.0

Userlytics

40%
1 Rating

UserZoom

N/A
0 Ratings

Performance

5.0

Userlytics

50%
1 Rating

UserZoom

N/A
0 Ratings

Support Rating

9.0

Userlytics

90%
1 Rating
9.0

UserZoom

90%
3 Ratings

In-Person Training

9.0

Userlytics

90%
1 Rating

UserZoom

N/A
0 Ratings

Online Training

7.0

Userlytics

70%
1 Rating

UserZoom

N/A
0 Ratings

Implementation Rating

8.0

Userlytics

80%
1 Rating

UserZoom

N/A
0 Ratings

Product Scalability

5.0

Userlytics

50%
1 Rating

UserZoom

N/A
0 Ratings

Likelihood to Recommend

Userlytics

Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
Sarah O'Donnell | TrustRadius Reviewer

UserZoom

UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
Anonymous | TrustRadius Reviewer

Pros

Userlytics

  • Excellent customer service
  • Fast response rate
  • Implementing new features
Kristina Guzikova, UXC | TrustRadius Reviewer

UserZoom

  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
Anonymous | TrustRadius Reviewer

Cons

Userlytics

  • User interface
  • Mobile support
  • Consolidation of Results
Anonymous | TrustRadius Reviewer

UserZoom

  • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
  • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
  • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
  • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
  • It's expensive!
  • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
  • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
Anonymous | TrustRadius Reviewer

Pricing Details

Userlytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UserZoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Userlytics

Userlytics 7.0
Based on 1 answer
No answer on this topic is available.

UserZoom

UserZoom 10.0
Based on 1 answer
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
Anonymous | TrustRadius Reviewer

Usability

Userlytics

Userlytics 9.2
Based on 2 answers
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
Samantha ROCG | TrustRadius Reviewer

UserZoom

UserZoom 8.0
Based on 1 answer
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
Anonymous | TrustRadius Reviewer

Support Rating

Userlytics

Userlytics 9.0
Based on 1 answer
They give their best and also reply to queries immediately
Anonymous | TrustRadius Reviewer

UserZoom

UserZoom 9.0
Based on 3 answers
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
Joshua Melder | TrustRadius Reviewer

In-Person Training

Userlytics

Userlytics 9.0
Based on 1 answer
Well trained Professionls
Anonymous | TrustRadius Reviewer

UserZoom

No score
No answers yet
No answers on this topic

Online Training

Userlytics

Userlytics 7.0
Based on 1 answer
Decent but not comprehensive
Anonymous | TrustRadius Reviewer

UserZoom

No score
No answers yet
No answers on this topic

Implementation Rating

Userlytics

Userlytics 8.0
Based on 1 answer
Even though it takes time to set up. The work is diligent and out of the quality is great
Anonymous | TrustRadius Reviewer

UserZoom

No score
No answers yet
No answers on this topic

Alternatives Considered

Userlytics

We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
Sarah O'Donnell | TrustRadius Reviewer

UserZoom

Most comparative products that we've used/seen are in-house developed tools, data scientist-based research with a few other tools used in the process such as Validately. UserZoom is a nearly perfect tool as results are real-time, authentic and can capture real-experience results at scale. The increase in pricing came when so few purpose-built alternatives followed suit.
Jackie Bassett | TrustRadius Reviewer

Scalability

Userlytics

Userlytics 5.0
Based on 1 answer
Delay to get output
Anonymous | TrustRadius Reviewer

UserZoom

No score
No answers yet
No answers on this topic

Return on Investment

Userlytics

  • Definitely positive, I would say about 30%.
Kristina Guzikova, UXC | TrustRadius Reviewer

UserZoom

  • Overall the ROI has been fairly useful. The price for the tool itself on occasional use cuts into our profit margin, and as I mentioned previously it's difficult to predict how much UserZoom will charge for a given project.
  • On a positive note, UserZoom allows us to run projects that we wouldn't be able to on any other tool. We have landed projects with new clients that wouldn't be possible without UserZoom, so that helps drive future business in other areas.
  • On the negative side, the fact that UserZoom also provides consulting research services means we can sometimes be in direct competition with them over clients, which allows them to beat our pricing since they own the tool. All's fair in love and war, but it is a tricky situation.
Anonymous | TrustRadius Reviewer

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