Userlytics vs. UserZoom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Userlytics
Score 7.8 out of 10
N/A
Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.
$3,450
per year
UserZoom
Score 8.1 out of 10
N/A
N/AN/A
Pricing
UserlyticsUserZoom
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UserlyticsUserZoom
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
UserlyticsUserZoom
Considered Both Products
Userlytics

No answer on this topic

UserZoom
Chose UserZoom
Love the virtual observation room, no one else has this feature. It's got a robust panel, but we wanted to try it out to compare with UserTesting's panel. Userlytics has a substantially smaller panel. Lastly, it's got quantitative tools that the competitors don't have, or …
Chose UserZoom
I have used quite a few UI testing platforms and have found that UserZoom performs relatively well compared to them all. Each testing platform has its own unique strengths and weaknesses. However, UserZoom is probably the platform with the broadest scope and range of testing …
Top Pros
Top Cons
Best Alternatives
UserlyticsUserZoom
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Enterprises
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UserlyticsUserZoom
Likelihood to Recommend
7.6
(4 ratings)
8.7
(14 ratings)
Likelihood to Renew
7.0
(1 ratings)
10.0
(1 ratings)
Usability
9.0
(2 ratings)
8.0
(1 ratings)
Availability
4.0
(1 ratings)
-
(0 ratings)
Performance
5.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
9.0
(2 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Configurability
2.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
2.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
UserlyticsUserZoom
Likelihood to Recommend
Userlytics
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
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UserTesting
UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.
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Pros
Userlytics
  • Excellent customer service
  • Fast response rate
  • Implementing new features
Read full review
UserTesting
  • Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
  • Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
  • Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
  • Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.
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Cons
Userlytics
  • User interface
  • Mobile support
  • Consolidation of Results
Read full review
UserTesting
  • Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
  • Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
  • Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
  • They haven't integrated UserZoom and UserZoom Go (formerly Validately)
  • It's expensive!
  • We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
  • A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.
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Likelihood to Renew
Userlytics
No answers on this topic
UserTesting
I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year
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Usability
Userlytics
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
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UserTesting
Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.
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Support Rating
Userlytics
They give their best and also reply to queries immediately
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UserTesting
From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.
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In-Person Training
Userlytics
Well trained Professionls
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UserTesting
No answers on this topic
Online Training
Userlytics
Decent but not comprehensive
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UserTesting
No answers on this topic
Implementation Rating
Userlytics
Even though it takes time to set up. The work is diligent and out of the quality is great
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UserTesting
No answers on this topic
Alternatives Considered
Userlytics
We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
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UserTesting
Client selected it due to how they used it, pricing, and what it could do for them. It's about the same as these other tools but UsabilityHub let's you run multiple types of task in one test, and UserTesting still has a bigger panel I think
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Scalability
Userlytics
Delay to get output
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UserTesting
No answers on this topic
Return on Investment
Userlytics
  • Definitely positive, I would say about 30%.
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UserTesting
  • Time-efficient: quick to gather insights
  • Making informed decisions: repeat testing before launching the app/website to reduce errors in the future
  • Guarantee customers' satisfaction: ensure the errors are reduced to the minimum so that the purchase process is smooth and there will be no need to reach out to our customer support team
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ScreenShots

Userlytics Screenshots

Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions