Amazon Connect vs. Verint Community
Amazon Connect vs. Verint Community
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Verint Community | N/A | Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015. | N/A |
Amazon Connect | Verint Community | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Connect | Verint Community | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Verint Community | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Experience Cloud Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Verint Community | |
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Likelihood to Recommend | 7.2 (4 ratings) | 8.5 (29 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (2 ratings) |
Usability | - (0 ratings) | 9.0 (6 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (6 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 7.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Amazon Connect | Verint Community | |
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Likelihood to Recommend | Amazon AWS | Verint |
Pros | Amazon AWS | Verint |
Cons | Amazon AWS | Verint |
Likelihood to Renew | Amazon AWS No answers on this topic | Verint |
Usability | Amazon AWS No answers on this topic | Verint |
Support Rating | Amazon AWS No answers on this topic | Verint |
Implementation Rating | Amazon AWS No answers on this topic | Verint |
Alternatives Considered | Amazon AWS | Verint |
Scalability | Amazon AWS No answers on this topic | Verint |
Return on Investment | Amazon AWS | Verint |
ScreenShots | Verint Community Screenshots |