Zendesk Sunshine ConversationsFormerly Smooch.io
Overview
What is Zendesk Sunshine Conversations?
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.
A good alternative to improve your customer experience and support
Zendesk gives you complete Zen!
Best instant messaging or chatbot for our website
The best text messaging solution, if you already use ZenDesk
Pricing
What is Zendesk Sunshine Conversations?
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Zendesk Sunshine Conversations?
Zendesk Sunshine Conversations Integrations
- WhatsApp Business
- Slack
- Front
- Help Scout
- Gorgias
- Certainly
- Inbenta Chatbots
- Twilio
- Facebook Messenger
- Zowie
- Centribal
- Forethought
Zendesk Sunshine Conversations Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Reviews and Ratings
(8)Reviews
(1-5 of 5)- Creating support ticket
- Distributing tickets among agents
- Integration
- Pricing
- Customer Support
- Managing Aadmin center
- Interacting dynamically with customers.
- Bussiness system intgeration
- Social Media Integration
- Increased Sales
- Reduce operational cost
- Improve support
- Engage customer experiences
- Integrate with your most important systems
- Accompany customers across their journey
- More integrations
- Support time
- A few glitches
- Compliance
- Reduce pain points
- Automate our onboarding process
- Provide help in multiple channels
- Reduced onboarding costs
- Reduced operative costs
- Replaced other alternatives under one single solution
- Intercom
Zendesk gives you complete Zen!
- Connects all customer data
- Easy to connect
- Easy to use reporting
- Could use better use-case icons
- Support isn't quick to reply
- Difficult to find archived tickets
- User friendly
- Easy reporting
- Customer Morale is Boosted
- ROI is positive
- Employee Morale is high
- Leadership can effectively monitor numbers for KPIs
- Provide convenient service 24x7
- Lower the burden of employees and serve more users at a time
- Everything I found good, no improvement as of now
- Instant messaging
- Answer bot to automatically send email, chat, message on slack
- Overall I have great experience with Zendesk Sunshine Conversations
- WhatsApp Integration
- Support Tickets via Text
- Live chats
- Integration with ZenDesk
- Integration with Salesforce
- Usage Report Generation
- Support for special characters (ñ and accents)
- Better integration with exsiting tickets in ZenDesk
- Android App is lacking
- Support for mobile browsers
- Support for iOS devices
- ZenDesk Integration
- Live Messaging
- Productivity reports
- It will get better with time, the same thing happened with ZenDesk at the beginning
- Add another way of contacting our users
- Add more detail to our tech support tickets
- Offload some of the follow up requirements from the engineer to the coordinator