Zendesk gives you complete Zen!
May 12, 2022
Zendesk gives you complete Zen!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Sunshine Conversations (formerly Smooch)
We use Zendesk Sunshine Conversations (formerly Smooch) to communicate with our IT customers and for our Help Desk Team. Being able to have an effective mode of communication is extremely important when you are trying to diagnose an IT issue and its part of our revenue model. This connects every piece for us and our clients and creates a happy environment.
- Connects all customer data
- Easy to connect
- Easy to use reporting
- Could use better use-case icons
- Support isn't quick to reply
- Difficult to find archived tickets
- User friendly
- Easy reporting
- Customer Morale is Boosted
- ROI is positive
- Employee Morale is high
- Leadership can effectively monitor numbers for KPIs
Zendesk Sunshine Conversations (formerly Smooch) was much less expensive than Salesforce Service Cloud. Though the integration with our existing Salesforce would have been better and could have provided better analytics, our service hub for IT is not currently connected to our normal applications. In the future, it may be better to upgrade to Salesforce, however, this is a great solution for us as we grow our IT offerings.
Do you think Zendesk Sunshine Conversations delivers good value for the price?
Yes
Are you happy with Zendesk Sunshine Conversations's feature set?
Yes
Did Zendesk Sunshine Conversations live up to sales and marketing promises?
Yes
Did implementation of Zendesk Sunshine Conversations go as expected?
Yes
Would you buy Zendesk Sunshine Conversations again?
Yes