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Zendesk Sunshine- Measures customer experience exceptionally well
May 23, 2022

Zendesk Sunshine- Measures customer experience exceptionally well

Deepa Kumari | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zendesk Sunshine Conversations (formerly Smooch)

Zendesk Sunshine allows us to communicate more effectively with our customers. Zendesk Sunshine is an omnichannel chat platform that can be easily integrated with any platform. This platform allows us to track support messages from clients. From a low 10% user engagement rate, we are now a high 57% engagement rate.
  • Creating support ticket
  • Distributing tickets among agents
  • Integration
  • Pricing
  • Customer Support
  • Managing Aadmin center
  • Interacting dynamically with customers.
  • Bussiness system intgeration
  • Social Media Integration
  • Increased Sales
  • Reduce operational cost
  • Improve support
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

Do you think Zendesk Sunshine Conversations delivers good value for the price?

Yes

Are you happy with Zendesk Sunshine Conversations's feature set?

Yes

Did Zendesk Sunshine Conversations live up to sales and marketing promises?

Yes

Did implementation of Zendesk Sunshine Conversations go as expected?

Yes

Would you buy Zendesk Sunshine Conversations again?

Yes

We are using bots in our organization. Automated workflows and triggers in Zendesk Sunshine help us to distribute the right issue to the right agent automatically. Zendesk Sunshine helps us to collect customer information and queries when our agents are not online. By doing this we eliminate the possibility of missing any leads and our customer service team ensures every problem is solved.