Item: Zoho CRM Plus
Rating: 9
Author: Péter György

Use Cases and Deployment Scope

Best tool currently available in the market. I have been using the tool for more than half a year now and although the customer service could be better in my opinion it is still something that I would use in-case of an emergency. I would recommend the tool to daily users who are fed-up with Salesforce and it's rigorous processes

Pros and Cons

customer engagement
account management
reports

customer support
integration and APIs

Most Important Features

integration
UI

Return on Investment

automation
reduced work hours

Alternatives Considered

Salesforce Commerce Cloud and 1CRM

Flexibility and the great pricing model and the overall price. it is much more flexible than what other providers were offering us. Also the flexibility how to set up our own UI and the fields and forms that we would require was much better. Although a great offer compared to other

Key Insights

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Likelihood to Recommend

When it comes to sales and deal management the software has some very nice options where it is very easy to manage the layout, the fields and the information that you want to present to yourself and to your colleagues. It is generally a very easy to use UI and lead generation with the scan app is something that cannot be easier

Great Tool to use flexible and easy setup

Overall Satisfaction with Zoho CRM Plus