Unify marketing and sales process
September 29, 2023

Unify marketing and sales process

Daniel Garcia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We started using Zoho CRM this year to unify our marketing and sales activities. Prior to moving to Zoho CRM Plus we used muliple platforms which made it difficult to collaborate and integrate our marketing efforts with our sales team. We had to keep track of lead generation through spreadhseets from our lead forms. Our email campaigns and sales campaigns were sent through different application meaning we had to keep track of customer data in different places. Now with Zoho CRM Plus we all have our own license which allows for collaboration among teams.
  • Zoho Social is the perfect app for managing social media channels
  • Zoho SalesIQ is an eye opener for gettting to know website visits
  • Zoho Campaigns provides a simple way to automate campaigns
  • Zoho CRM is a customizable platform that empowers sellers through actionable data and resources.
  • Zoho CRM could be a challange to customized, specifically blueprints and workflows
  • Zoho forms as it's our main source for leads and processes that trigger actions
  • ZOho CRM is used by all our team members on their day to day to manage customer relations
  • 45% increase in lead generation compared to previous year
Zoho integrates better with our needs and it's more customizable to fit our processes.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Every company needs to have a process for their sales and marketing. Zoho CRM Plus makes it simple to integrate your process which then empowers any company to increase their presnece online and offline, track visits to their website, generate leads and manage their customer relations. All this in one platform where you only have to log in once.

Zoho CRM Plus Feature Ratings

Multi-channel customer feedback collection
10
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
Churn risk scoring
5
AI-powered recommendations
8
Website A/B testing
7