Item: Salesforce Commerce Cloud
Rating: 6
Author: Harrison Daubitz

Use Cases and Deployment Scope

Salesforce is being used by my site within the organization to control the stream of customers and clients that come through our organization. We are planning to roll out its use to all sites next year! It has helped direct the pipeline and streamline all of our delegated tasks. We also like how we can keep track of all customer and consumer information on the same platform as our other tasks. This is really beneficial when working from home so that we do not need a lot of tabs or browsers open to get the same job done. We had used other platforms but Salesforce is much more streamlined and efficient than others we used before. I haven't been stressed managing our inventory and orders as I had in the past.

Pros and Cons

The best feature we have used is managing our help desk requests that we get nonstop throughout the day. We get notified when it has come in, been solved, and any follow-up needed.
Tracking donations for our charity events and non-profit aspects has been streamlines and more efficiently tracked. Again, having this on the same software as the other features makes Salesforce unbeatable.
The automation and adaptability of Salesforce is a unique aspect of its software!

You need to have a solid internet connection to make all the functionality possible, which, at times, has created problems as people are working from home.
Occasionally we have encountered delays in the reporting that we expected which has thrown off our timelines. But it has been rare.
The need for training, experience and time using the system can make this a difficult switch to make. You need to be invested in changing and using it to take the time and effort worth it.

Return on Investment

Huge time investment benefit. Once we learned it we have spent less time on the same tasks.
More streamlined processing led us to higher sales potential.
Keep track of more leads, got more leads.

Key Insights

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

Other Software Used

CloudApper Projects, AvePoint SharePoint & Microsoft 365 Migration, Join It

Likelihood to Recommend

We have used Salesforce in team meetings when we need to use the "chatter" feature when we want to leave a record of our communication so customers and supervisors can see how the team and members were communicating to solve the problem. It was the perfect tool when customers disagreed or were dissatisfied with the decisions our company made. We were able to give written records on our decision-making process and the thoughts explained. However, I would not use this software if you do not need all of the features. There are other software with fewer features that are easier to use and access. Again, make sure there is good training on the software before integrating it with a company.

Best CMS software you can buy

Overall Satisfaction with Salesforce Commerce Cloud