great and trust worthy | TrustRadius

Use Cases and Deployment Scope

I use 8X8 for receiving calls and for our agents to log in and take calls from our queues. Great for monitoring

Pros and Cons

Easy to pull calls
Easy login
Great for broadcasting messages

Logging someone out for breaks
Adding and removing queues
being able to reply back on a broadcast message to whomever sent the message

Most Important Features

The data logs and dashboards
Queues
Levels

Return on Investment

Dropped calls
messages
reports

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Cisco 1000 Series Aggregation Services Routers (ASR 1000), Cisco Jabber

Likelihood to Recommend

I think the 8X8 is easy to access for new employees whom have not worked with the system. I do feel we need more ways to message groups.