Item: 8x8 Contact Center
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

8x8 Contact Center has been our enterprise phone solution for 2 years. We use it for Contact Center, basic VoIP, as well as forwarding.

Pros and Cons

Setting up call trees
Reporting

Technical Support
Sales Support

Return on Investment

Access to reliable call reporting has kept employees and managers accountable

The basic setup is simple once you get used to 8x8's inconsistent naming across their products. The system is as reliable as any. However, when an outage occurs or a problem with services is discovered, their technical support is abysmal in my opinion. In my experience, it can be days for a qualified support person to make contact and then factor in more time for a fix to be implemented.

Reporting is Excellent, However Support is Lacking

Overall Satisfaction with 8x8 Contact Center

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Are you happy with 8x8 Contact Center's feature set?

Did 8x8 Contact Center live up to sales and marketing promises?

Did implementation of 8x8 Contact Center go as expected?

Would you buy 8x8 Contact Center again?

Likelihood to Recommend

8x8 Contact Center Feature Ratings