Honest Opinion
November 06, 2023
Honest Opinion
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We use this technology for our daily phone activity.
- allows view of persons currently using
- messaging is fast and easy
- easily manageable
- Hard to hear most times
- Changes status spontaneously
- Logs persons in and out of systems spontaneously
- Allows for easier communication between multiple locations
- Allows visible "in-use" options
- Allows video conferencing between staff
I have not used any other systems
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
No
8x8 Contact Center Feature Ratings
Using 8x8 Contact Center
| Pros | Cons |
|---|---|
Technical support not required Consistent Feel confident using | Difficult to use |
- the messaging feature
- the on-line status indicator
- the ease of call tracking
- using the do not disturb feature
- spontaneous changing of status
- the spontaneous changing in sound quality
Yes - works well for me