Item: 8x8 Contact Center
Rating: 9
Author: Genelle Chamberlain

Use Cases and Deployment Scope

It is our sole VOIP service. We utilize both 8x8 Contact Center for our call center. 8x8 office for the basic office utilization.

Pros and Cons

Call Scripts
Auto Attendant
Video Confrencing

UI for VCC
Creating User Groups for different sites
Workflow for VCC

Return on Investment

Driven Productivity
Ease of use
KPIs reported better

Alternatives Considered

I feel it provides basically every thing that is needed for the functionality. I think the help desk are easy to work with and provide good support.

I feel overall this is a good platform for telephony needs. It is user friendly and easy to port in current numbers. It does create a company wide directory that all employees can use. It does allow for company scalability depending on how the needs for the business are. The sales reps are very friendly and make ordering easy.

8x8 Contact Center

Overall Satisfaction with 8x8 Contact Center

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Are you happy with 8x8 Contact Center's feature set?

Did 8x8 Contact Center live up to sales and marketing promises?

Did implementation of 8x8 Contact Center go as expected?

Would you buy 8x8 Contact Center again?

Likelihood to Recommend

8x8 Contact Center Feature Ratings