Decent product but very expensive
January 13, 2024
Decent product but very expensive
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
It is used for our frontline staff for answering and recording calls. It works well for our uses and we have no issues. The scripts are versatile and allow you to customize many things that will be suit your customers
- Allowing you to track calls throughout the entire time from when they are presented to when they are ended
- Post call surveys are very helpful
- It would be nice if you were able to make changes directly in a queue rather than having to script it. When calls are transferred to a queue manually it bypasses any scripts and you have very little customization
- I would say the ROI is good overall. It is a very expensive product but has alot of applications
Do you think 8x8 Contact Center delivers good value for the price?
No
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
No