8x8 will work for you!
November 13, 2023
8x8 will work for you!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
My company uses 8x8 to bring in callers for our 36 properties, to be assisted by our Care Center. Each property uses several different vanity phone lines so that we know how our callers are hearing about us. 8x8 is able to continually support all the phone lines and keep our communications running smoothly.
- The use of the chat function for quick issue resolution
- Quick assistance when I've needed help finding a report
- Excellent Dashboard functionality
- When trying to pull a call for a particular time-you have to go into the journey map, rather than being able to see it right from the main screen in the Quality Managment
- Very Positive since we have implemented this new call center as we are able to capture more calls than we had ever had previously with a 3rd party that was answering our calls.
I was not in the decision making process.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes