8x8 saved us from huge headaches during the pandemic. And still is
January 16, 2024
8x8 saved us from huge headaches during the pandemic. And still is
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We are a wholesale company. We have representatives inside and out of the office. Before we migrated to 8x8, it was such a headache to have someone working from home. Before, we had to use VPN routers, but now with 8x8 it's as simply as plug and play. And with the virtual 8x8 app, we can even have them working remote for the day without the need of any extra device. It made our life so much easier.
- The ability to record calls
- click to dial feature help us to avoid dialing to wrong numbers
- integration with Netsuite
- script creation is a buit confusing
- we never found a way to transfer a call from Contact Center to a non-CC user. The call drops as soon as the user who transfered the call hungs up this phone
- supervisor monitoring calls could be easier
- It helped us to grow, due to the fact we can literally work from anywhere, anytime
- Reporting system is so full of options that we're simply scheduling them, saving time for other stuff instead of looking for it during business hours
- 8work
We also use 8x8 for Work on a sister company. I couldn't find it in that list of products, but they use it, and as far as I know it helped the company to grow as well, just like it helped ours. The ability to "queues" was something we considered when we moved to 8x8, about 4 years ago. No regrets.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes