Item: 8x8 Work
Rating: 8
Author: Wendy Finney

Use Cases and Deployment Scope

We use 8x8 to manage all 22 of our employees phone usage for our mental health company. We have 2 hard desk phones and the rest are cell phone/desktop web users.

Pros and Cons

HIPAA Compliant texting
voicemail to email transciption

Customer support outside of our individual account representative
multiple user logins would be nice as well

Return on Investment

negative impact when we have to uninstall and reinstall
Positive impact in messaging clients

Overall 8x8 is a good product. It does seem to do frequent updates. We are very happy with our service representative; however, calling the main customer service line has been problematic. We do go through cycles of missing calls and clients not being able to hear us and then have to uninstall the application and reinstall it to work.

8x8 web app/desk phone user

Overall Satisfaction with 8x8 X Series

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Likelihood to Recommend

8x8 Work Feature Ratings