Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Great program that can be used on both my cell phone and company computer/tablet. Ease of use and ability to message contacts quickly while having the easiest support staff we work with. Any issue is resolved quickly and 8x8 checks in periodically to ensure that the issue was resolved and has not returned.

Pros and Cons

Ease of use
Communication in office has improved

Easier ways to silence on weekends when not in office

Return on Investment

All customers rave on the quick response time thanks to 8x8
Recorded calls help to review any information one may have missed while on live call

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

When working in the field we are able to answer work calls and 8x8 will show that the call is internal or from an external line to help determine the urgency of the call. When the app is not on the home screen 8x8 will pop up and have a different look to help determine if the call is on a business line or a personal line.

Good Work Phone Option

Overall Satisfaction with 8x8 X Series