Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our company uses 8x8 to streamline all incoming correspondence whether it be for phone calls during open and closed hours, faxes and we use the 8x8 meeting feature for video calls for emergencies for patients. We used an answering service before transitioning to VOIP and the disconnect in communication between the answering service and office staff was a consistent issue that we ran into. Now that we have cut out the middle man, 8x8 takes care of all our incoming correspondence especially for afterhours. We also were able to downsize in the programs apps that we were using beforehand such as for video consults since we now use 8x8 meetings.

Pros and Cons

Handle incoming phone calls during and after business hours
Easy format to use for novice computer users

Phone app having more features

Return on Investment

Alternatives Considered

When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

When transitioning my company to VOIP, my doctors and I chose 8x8 based off of the positive reviews. To give a little background, my experience in VOIP at the beginning was definitely a novice. Initial setup was easy (connecting phones to internet/computer, phone activation). Setting up the auto attendants/ring groups/call queues to flow in the way my managers wanted was the only tricky part on my end but the customer service that I received on fixing issues that I ran into was exceptional. Getting to speak to an actual person is a straightforward and quick process. As time has progressed, I've set up a total of 3 offices so far. I've come to notice the online manuals of instructions being consistently updated and the upkeep and management of all 3 locations has been a breeze. I would recommend 8x8 100% to any business that wants to structure their incoming correspondence (different types of phone calls, faxes etc.) in an efficient and productive way for the users/company.

Exceeded expectations, 100% would recommend!

Overall Satisfaction with 8x8 X Series