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Zero Customer Support
November 03, 2023

Zero Customer Support

Mike Peiser | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

I use it to contact leads, clients, vendors via phone or SMS.
  • VoIP
  • sms message
  • call
  • Customer Service
  • settings functionality
  • Drop / dead air calls
  • zero customer support
price and friend recommendation

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

No

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

No

to make calls or to send sms, it is very easy to use

8x8 Work Feature Ratings

6.0
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
6
Directory of employee names
6
7.0
Answering rules
Not Rated
Call recording
7
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
7.5
Video conferencing
Not Rated
Audio conferencing
7
Video screen sharing
Not Rated
Instant messaging
8
Not Rated
Mobile app for iOS
Not Rated

Using 8x8 X Series

4 - Several
3 - Installer,
Owner,
Administrative
  • contacting leads
  • contacting vendors
  • none
  • don't know, we never had an introduction to the system, so we don't know of their capabilities
because there is no proper Customer Support

8x8 X Series Support

In my opinion, there is no way of getting someone to contact you at all, the chatbot sends you to a webpage where you struggle a lot and probably you get no answer at all. No phone number to contact and always in an infinite loop between the chatbot and the webpage.
ProsCons
Immediate help available
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Support doesn't seem to care
Slow Initial Response
Yes - No, it took almost 3 to 4 weeks to get resolved, with no follow-up or updating. I had to be the one doing all the contact and emailing to get an answer
From experience, they don't answer, or it is impossible to contact them