8x8 is GREAT!
November 05, 2023

8x8 is GREAT!

Darlene Downs-Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

8x8 is the main telephone system throughout the organization from incoming calls, outgoing calls, interdepartmental, voicemail, faxing, and computer access. I depend on 8x8 to provide quality services for my daily work schedule and need documentation for credentialing providers to obtain confidential documentation. The 8x8 system is reliable, easy to navigate through, and offers great customer service with follow-up. I am confident that I can produce and have multiple tasks completed via 8x8.
  • Caller ID - I never miss a call with the caller ID of all incoming calls
  • Faxing- documents that need to be sent right away
  • Voicemail- calls do not get cut off - voicemail is detailed to accommodate the longest message
  • Have a function that when on Do Not Disturb when in a group to have direct calls go through for the extension
  • Never a missed call

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 is well suited for the busy office that has many calls coming in daily.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated