Item: Absorb LMS
Rating: 10
Author: Carlos Acevedo

Use Cases and Deployment Scope

We use Absorb to cover our training needs for employees and customers. Its content creation tools helped us build strong and agile courses and curriculums on topics such as onboarding and product knowledge, which can be easily monitored through their reporting features. The simple interface and features allow users from different departments to understand and develop their different solutions.

Pros and Cons

Course creation
Reports
enrollment rules

You can add additional content creation tools
You could work on a simpler UX and UI
A functionallity that allows testing course content before publishing

Return on Investment

Timely Compliance
Trainign Tracking
Easier and friendlier Onboarding

Absorb LMS Product Features

Content Creation (Absorb Create)
Reporting & Insights (Absorb Analyze or Absorb Amplify Direct)
Social Learning (Absorb Engage)

The content creation module has helped us significantly in building quick and easy courses that cover some training needs, such as onboarding, and technical training. The content update and changes are also really easy with this module, with the option to either update existing content, duplicate it or start from scratch.

Support Rating

Although our Customer Success Manager, Cody R., is really helpful and always keen to guide us as to how to make the most of the LMS; the ticket support systems sometimes provide simplistic or not helpful answers, and the Knowledge Base could be significantly larger. Also, I don't totally agree that the fixes and improvements are measured through a voting system (The Ideas Portal), instead of focusing on what would be more impactful on the overall use of the LMS

Key Insights

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

Other Software Used

H5P, Adobe After Effects, Adobe Illustrator CC

Likelihood to Recommend

Their Customer Success Program is on point. Our Client Success Manager, Cody R., has been very helpful, makes an effort to understand our business needs, and works hard to come up with solutions or workarounds. Whenever we face a challenge or issue, we know we can come back to him and he will always try to get a solution suitable for us.

My review from a Content Creator perspective

Modules Used

Overall Satisfaction with Absorb LMS