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Not just a booking system, it helps streamline your business too!
September 05, 2017

Not just a booking system, it helps streamline your business too!

Audrey Sourroubille Arnold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acuity Scheduling

Acuity Scheduling is being used across our whole company to schedule appointments with clients, potential clients, and guest experts that we interview. It helps us streamline clients' bookings, eliminating the needs for back and forth emails, while helping clients check availability in their time zone for a client appointment. It allows us to streamline payment for client sessions through PayPal integration.
  • Creating packages of sessions for clients, and billing for these, while allowing the client to book a specific number of sessions. I particularly like the flexibility Acuity Scheduling provides to create different packages that fit our clients' needs.
  • Emailing both client and coach once session is booked, and sending a reminder, hence ensuring that clients are showing up for pre-booked calls, even the "free" ones.
  • Synchronising with existing calendars to ensure that coaches are not double booked.
  • Creating coupon codes to apply discounts for a specific number of time or amount of time.
  • Selling not only single sessions, but packages of sessions, and products.
  • I would love the ability to create different shops in Acuity Scheduling, which is currently not an option, so as to be able to use the same account across different businesses we're running.
  • I would love a plan which considers not only the functionality of the tool, but how many times we use it per month, so as to offer discounts when we perhaps have only booked a few appointments during a certain month.
  • I would love the option to have people booking an appointment fill in a form, and send it back, before being given the access to the scheduling page. Otherwise they can still book and appointment and not send back the information we need.
  • Acuity Scheduling has allowed me to save time to book appointments with clients so that there is no need for back and forth emails, and all is automated.
  • Acuity Scheduling has allowed me to create new packages of sessions, and have the different offers all nicely lined up in my Acuity Scheduling shop.
  • Acuity Scheduling has allowed me to streamline my booking process, and include functionalities such as forms to fill in and submit before a call, email reminders, files attachments.
Acuity Scheduling is well suited for business owners who need to book clients in different locations, as it allows the booker to choose their own timezone. This allows them to see in their own time zone the availability of the coach. We do enjoy having the opportunity to send direct links to sessions for clients to schedule their time either for them to pay through the link, or after they paid, being able to send them a direct link and coupon code. Coupon codes are great when offering special offers to clients during specific times of the year, as well as when launching new courses or products. Acuity Scheduling is great whether you meet your clients through Skype or live.

When you want your potential client to apply for a session with you, by filling in a form first, Acuity Scheduling doesn't allow you to get them to *Step 1: Fill in the questionnaire and submit it, *Step 2: Only once submitted and all filled in, book the appointment.