Item: Acumatica
Rating: 10
Author: David Speas

Use Cases and Deployment Scope

The primary business problems Acumatica has helped with Job Costing and data capture. Before implementation, we did not have a central repository for our data. This allowed us to do better reporting and KPI dashboards.

Pros and Cons

Job Costing to measure return
Dispatch our service technicians
Allows our customers to make quick safe payments online

Customer's ability to see where their technician
The interface is outdated (2023R2)

Return on Investment

Real Time Information to make decisions
Quicker close process
Customer Invoicing now meets their requests

Time to Value

4-6 months

Acumatica Serving Customers

Our customers have benefited from Acumatica as they can make their payments online from the emailed invoices. They also have the ability to get service address history more quickly as the information is more searchable. The internal customers benefit from dashboard capabilities that then can customize for their own needs without relying on someone else to configure for them.

Industry-Specific Use

The Acumatica Construction edition stacks up very favorably with Sage Intact products. Having more users than Intact allows for more feedback on enhancements. The ability to have data flow through to all areas. This allows field users to access other functionality that they do not need daily, but things like asset tracking is beneficial if they are trying to determine who to "borrow" heavy equipment from for their job.

Alternatives Considered

Intact iQ, Foundation and ServiceTitan

Acumatica was selected as it could serve all my construction lines of business very well, not just OK. Other products excelled in others but were only passable in some. I also appreciated the usage based licenses rather than designated users.

Key Insights

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

Likelihood to Recommend

Same as previous areas. The Job Costing abilities are outstanding and allow us to measure different projects in different levels of detail as not every project requires the same amount of tracking. I would like to see an updated interface and I would like the standard job aids to be more picture based. There is still an opportunity for training materials and delivery.

All My Data and Functions in One Place

Software Version

Modules Used

Overall Satisfaction with Acumatica