Turning every customer base into die hard fans
Overall Satisfaction with AdvocateHub
It's being used mainly in the Customer Success department, but Product, Sales, and Marketing have input. It addresses customer engagement problems, as well as builds pipeline for Sales.
Pros
- Their staff is the most pleasant I've ever worked with. Support is responsive. Our advocacy coach is great. The team really cares about the product and they take pride in it.
- The product itself is great. We've seen an increase in engagement.
- Transparency. Software is glitchy, but the team at Influitive is transparent about any issues they may be encountering and how they're solving those issues.
Cons
- The reporting capabilities are a little basic. There are a ton of reports, but I think customization would be nice.
- Some of the processes for segmenting can be a little manual.
- Sorting/viewing in admin view can be overwhelming unless you're on top of your organization.
- Better customer service and engagement.
- Visibility into accounts.
- Product feedback.
AdvocateHub Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We were prepping to go live and I needed things deleted out of the system before I could send out my invitations. Got a response and my issue resolved within 10 minutes.
Using AdvocateHub
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The UI is very nice.
- Admin panel is straightforward and easy to dissect.
- Everything flows well and integrations are great.
- Reporting is a little difficult.
- Some of the segmentation of your different groups can be manual depending on what you want to achieve.
- Wish filtering was a little more seamless.
Yes - For doing challenges, it's perfect. Admin panel is a little kludgy in the mobile UI.
Comments
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