Super Helpful & User Friendly!
September 04, 2023

Super Helpful & User Friendly!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Mobile App Engagement
  • Audience Segmentation
  • Mobile Marketing Automation
  • Mobile Analytics

Overall Satisfaction with Airship

We use Airship daily for our business and have assistance from their team if we need any help. They are very responsive and accommodating.
  • User Friendly.
  • Fast Responses.
  • Many Capabilities.
  • Testing Delays.
  • Not Being Able To Find Solutions To ALL Ticket Issues.
  • More Ways To Schedule Out Messaging.
  • Helps in executing our property initiatives.
  • A|B Test functionality helps us see what works best with engagement for our guests.
  • Seen how incorporating push notifications help with conversions.
Attributes and variable content help the most with personalizing messages to our guests - the impact has always been great!
We are able to test on imaging, copy, landing pages, etc., to help us set best practices for push notifications across the board.

Do you think Airship delivers good value for the price?

Yes

Are you happy with Airship's feature set?

Yes

Did Airship live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Airship go as expected?

I wasn't involved with the implementation phase

Would you buy Airship again?

Yes

When I have any questions or need assistance with requests, I can count on any of the Airship team to help out and get me what I need. If they do not have exactly what I need, they will assist in finding things similar and won't leave us with a "no" answer.