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ApptioOne - Our Saving Grace
Updated June 12, 2023

ApptioOne - Our Saving Grace

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Modules Used

  • Cost Analytics (formerly Cost Transparency)

Overall Satisfaction with ApptioOne

ApptioOne has been extremely beneficial for our company. It helps us manage our costs in a very efficient manner. We are able to publish costs on a cost center level which has been quintessential for our chargeback cases. In addition, we use ApptioOne and CT to help manage current demand and forecast future demand. This allows us to help manage growth on a fluid basis.
  • Help our company manage new and future demand
  • Report on company costs on a much-needed granular level
  • Budget and planning
  • Implementing features similar to Excel, i.e. more charts and more formulas
  • I've found there are a number of unplanned outages
  • Better exporting features such as email
We use it on a daily basis. We bring in data from multiple sources and model it for senior executives. Personally, I am responsible for managing demand and modeling the demand in a way for executives that is easy to ingest. Forecasting is very important to our organization, and we continue to do so on a monthly basis to help manage the budget and get a true estimate of our yearly outlook.
  • Positive: Tremendously helped our forecasting
  • Positive: Has helped us report application costs on a new basis
  • Negative: Out of the box reports/ standard items are not always useful
We have an Apptio customer service representative that we work with on a weekly basis, and he is exceptionally knowledgeable and helpful. He has helped our model tremendously.
  • Targetprocess
It's awesome. It's always good to know that there is usually an Apptio product for a problem we are trying to address.
None. I have only used ApptioOne.

Do you think IBM Apptio delivers good value for the price?

Yes

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

Yes

Did implementation of IBM Apptio go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Apptio again?

Yes

ApptioOne is an exceptional product and is very useful in reporting your organizational costs. It's exceptional for reporting demand and forecasting future demand. I think ApptioOne could benefit from implementing more powerful visual features like bubble charts and quadrants to help further illustrate ideas. ApptioOne could also allow for more customization, similar to the above visual features. I think it would be beneficial to add more colors to formulas or even add a text editing tool and not rely on HTML alone.

Using ApptioOne

200 - All aspects of our organization use Apptio
3 - We have TBM analysts that help support Apptio.
  • Forecasting
  • Managing costs
  • Bill of IT
  • Monthly forecasting
  • Saving money
  • Bill of IT
  • New reporting
  • Helping manage costs
  • Managing people
ApptioOne has been great, it has changed the way our organization manages costs and helps streamline how we report our financial results.

ApptioOne Support

Yes, we use the customer success team. They are awesome and help use whenever we have questions or concerns. They are definitely worth the money!
Yes - Yes, the support team is excellent.
Whenever our environment was down, we put a critical ticket and they were very helpful and resolved the issue very quickly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None